IT Support Desk Technician

Oosterhout - Netherlands

Monthly Salary: Not Disclosed

Posted on: 05-11-2025

Vacancies: 1 Vacancy

Job Summary

Description

Role

The mission of the L1 IT Support Agent is to ensure a seamless and reliable IT experience for all users by providing efficient remote technical support. Through proactive issue resolution accurate asset management and close collaboration with global IT teams the role contributes to the stability security and continuous improvement of the companys IT environment.

Responsibilities

Deliver remote support for end users resolving hardware software and connectivity issues.
Handle mobile phone setup configuration and management.
Ensure ServiceNow tickets are logged categorized and resolved within SLA targets.
Support user onboarding and offboarding activities (account setup access provisioning hardware assignment).
User management in Active Directory.
User assistance with PC refresh.
Asset management. Manage and update the hardware inventory; maintain CMDB accuracy.
Work closely with global IT teams to escalate and resolve complex issues.
Adhere to company IT security and compliance standards. Monitor identify and resolve issues on endpoints.

Requirements

3 years experience in IT Support in a multinational company
Hands-on experience with:
- ServiceNow (Incident Request CMDB modules)
- Microsoft 365 Basic Administration
- Microsoft Intune / MDM
- Windows 10/11 configuration
- Teamviewer or other remote support tool
- Hardware lifecycle management
- Basic knowledge of networking (VPN DNS Wi-Fi LAN).
- Familiarity with Active Directory
Hungarian and English language knowledge; knowledge of other European language a plus
Good communication skills
Customer focus
Good prioritization skills
Able to work under pressure
ITIL certificate

Required Experience:

DescriptionRoleThe mission of the L1 IT Support Agent is to ensure a seamless and reliable IT experience for all users by providing efficient remote technical support. Through proactive issue resolution accurate asset management and close collaboration with global IT teams the role contributes to th...

Key Skills

Change Management
API
ABAP
Facility Management
Games
Claims

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About Company

Calderys Group

HWI, a member of Calderys HWI is the largest supplier of refractory products and services in the United States. With manufacturing sites and distribution centers across the Americas, as well as the major refractory industry research facility in North America, HWI serves virtually ever ... View more

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