Director of Operations

Troy, MI - USA

Monthly Salary: Not Disclosed

Posted on: 05-11-2025

Vacancies: 1 Vacancy

Job Summary

Are you the kind of leader who thrives on bringing structure to chaos turning ambitious goals into measurable results and holding teams accountable without losing sight of culture

Do you excel at implementing systems streamlining operations and ensuring KPIs arent just numbers on a dashboard but commitments that drive performance

Can you balance the urgency of daily operational needs with the strategic vision required to build a scalable future-ready firm

Final question: When faced with a challenge do you get excited or run away

** IMPORTANT: TO APPLY **

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Disability Law Group is dedicated to guiding individuals and families through some of lifes most challenging moments. From Social Security Disability benefits to Veterans claims we advocate for people who need strong compassionate representation. Our team is based in Troy Michigan and were known for combining deep legal expertise with a client-first culture that values empathy precision and results.

Weve grown steadily by staying committed to both our mission and our people. At Disability Law Group success is measured not only in cases won but in lives changed. This is where advocacy meets accountability and where every member of our team plays a role in creating impact.

This role is ideal for a data-driven proactive leader who can establish systems enforce accountability and free up attorneys to focus on client advocacy. The DOO will own operational execution manage firmwide KPIs oversee system migrations (including Prevail to Filevine) and ensure the firm operates with both efficiency and humanity.

What youll do:

Accountability & KPI Management:

Build and maintain firmwide KPI dashboards by department and individual.
Hold attorneys and staff accountable to metrics and performance expectations.
Address underperformance immediately and transparently.

Systems & Process Optimization:

Audit and optimize current workflows; develop SOPs with accountability loops.
Lead the firms transition from Prevail to Filevine including vendor selection rollout and training.
Partner with finance and IT to ensure seamless adoption of tech and reporting tools.

Operations & Strategic Oversight:

Serve as the firms go-to operator managing daily functions and removing bottlenecks.
Drive continuous improvement initiatives and monitor industry/legal tech trends.
Ensure compliance with all regulatory and ethical standards.

Financial & Vendor Management

Collaborate with finance on budgets forecasting and cost control.
Provide financial analysis to partners with recommendations for savings and growth.
Manage vendor relationships and negotiate contracts for maximum value.

Leadership & Change Management

Build buy-in across the team during system rollouts and firmwide changes.
Conduct performance reviews mentorship and training to strengthen leadership pipelines.
Balance strong accountability with a supportive inclusive culture.

Client Experience & Escalation

Partner with client-facing teams to resolve escalations effectively.
Oversee client feedback loops escalation workflows and service standards.

What were looking for:

Proven operator: 57 years in operations ideally within a law firm or other compliance-driven professional services.
KPI-driven thinker: Fluent in numbers dashboards and data-based decision-making.
Systems leader: Experienced with process design tech implementation and change management.
Strong communicator: Builds credibility quickly with attorneys staff and external partners.
Approachable but firm: Balances accountability with culture.
Tech savvy: Familiar with Filevine Salesforce or other case/CRM platforms.

Why you should work here:

Empowering culture: Work in an environment that values accountability growth and collaboration.
Impactful work: Your role directly enables attorneys to advocate more effectively for clients.
Comprehensive benefits: Competitive salary insurance options and support for professional development.

At Disability Law Group youll do more than manage operations. Youll shape the systems that allow us to deliver justice and care to clients who need it most. This is your chance to step into a role where accountability leadership and impact meet.

Required Experience:

Director

Are you the kind of leader who thrives on bringing structure to chaos turning ambitious goals into measurable results and holding teams accountable without losing sight of cultureDo you excel at implementing systems streamlining operations and ensuring KPIs arent just numbers on a dashboard but comm...