SAP Junior Technical Support Engineer (Hybrid)

Job Title: SAP Junior Technical Support Engineer (Hybrid)

Location: Cayce SC

Duration: 12 Months

Daily Duties / Responsibilities:

The SAP HR Systems Technician plays a vital role in configuring maintaining and enhancing the Clients Human Resources systems with a primary focus on the client SAP ECC platform and other agency HR-related systems. This position is responsible for implementing system configuration changes optimizing workflows improving data quality and supporting reporting needs based on technical capabilities and business requirements.

Working closely with HR IT and Finance teams the technician ensures that system functionality aligns with operational goals and compliance standards. The role involves hands-on configuration testing documentation and support of SAP HR modules as well as identifying and implementing workflow-driven solutions to reduce manual processes and improve data integrity.

With a strong emphasis on technical problem-solving system optimization and data-driven reporting this position is essential to the successful modernization and efficiency of HR operations.

Key Responsibilities

System Configuration & Workflow Optimization

• Configure and maintain SAP ECC HR modules within the client platform to support evolving business needs.
• Recommend and implement workflow-driven solutions to reduce manual data entry and streamline HR processes.
• Identify system capabilities and limitations to propose creative system-based solutions for HR modernization.
• Collaborate with HR and IT to design position-based access controls and ensure appropriate data access across roles.
• Maintain system protocols and configuration documentation to support change management and audit readiness.

Testing & Implementation

• Execute unit integration and user acceptance testing (UAT) for system changes enhancements and patches.
• Support production rollouts and ensure minimal disruption to HR operations.
• Troubleshoot and resolve system issues escalating complex problems as needed.

Data Quality & Reporting

• Monitor and improve data accuracy and integrity across HR systems.
• Develop and maintain reports and dashboards using SAP tools Excel and Power BI.
• Compare data across systems to identify inconsistencies and recommend corrective actions.
• Support audit and compliance reporting requirements.

Documentation & Support

• Create and maintain technical documentation including configuration records SOPs and user guides.
• Provide technical support to HR users and assist with training on new system features or workflows.
• Update SharePoint and other collaboration tools with relevant system documentation and resources.

Collaboration & Communication

• Work closely with HR IT and Finance departments to align system functionality with business needs.
• Participate in cross-functional meetings to gather requirements and provide technical input on system capabilities.
• Assist with the development of policies and procedures related to system security and data classification in alignment with NIST 800-53 FISMA and SC InfoSec standards.

Project & Change Support

• Contribute to HR system modernization projects by implementing technical solutions and supporting project deliverables.
• Create and manage work requests in the ticketing system (e.g. DevOps) to track system changes and enhancements.
• Support risk mitigation strategies and ensure compliance with IT security and development standards.
• Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management designation of data as to criticality confidentiality and protection. (NIST 800-53 FISMA SC InfoSec Requirements etc.)

REQUIRED SKILLS

• Hands-on experience with SAP ECC client HR modules including system configuration testing and troubleshooting to optimize SAP HR system workflows to support automation and reduce manual processes.
• Working knowledge of state HR/payroll processes data privacy standards (e.g. HIPAA FLSA) and regulatory compliance frameworks.
• Strong skills in data validation integrity monitoring and issue resolution across HR systems.
• Advanced reporting and dashboard development using SAP tools Excel and Power BI.
• Proficient in Microsoft Office products (Word Excel PowerPoint Visio) and collaborative tools (SharePoint OneDrive Teams).
• Experience with role-based access control (RBAC) and position-driven system access configuration.
• Strong problem-solving and troubleshooting skills with the ability to identify root causes and implement sustainable solutions.

PREFERRED SKILLS

• Experience With Industry Standard Information Security Practices
• Written And Verbal Communication Skills
• Understanding Of It Development And Implementation Projects
• Proficient in creating and maintaining technical documentation including configuration records SOPs and user guides.
• Familiarity with IT security standards and compliance frameworks including NIST 800-53 FISMA and client InfoSec policies.

EDUCATION

• Bachelors or Masters Degree in a relevant field of work or equivalent work experience.