Desktop Technician

California Creative Solutions Inc.

Job Location:

San Francisco, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Roles/Responsibilities:

1. Secure Printing Configuration

Objective: Ensure all copiers and printers are set up for secure printing.
Actions:
- Configuration: Implement secure print features on all copiers and printers to prevent unauthorized access to sensitive documents.
- Training: Conduct training sessions for staff to educate them on how to use secure print features effectively.
- Support: Provide ongoing support to address any issues related to secure printing.

2. Wireless Access Design and Testing

Objective: Optimize wireless network performance and coverage.
Actions:
- Design: Collaborate with the network team to design a robust wireless network architecture.
- Testing: Perform rigorous testing to ensure network reliability and performance.
- Optimization: Strategically place Wireless Access Points (WAPs) to maximize coverage and minimize dead zones.

3. Monitor and Docking Station Management

Objective: Ensure safe relocation and setup of monitors and docking stations.
Actions:
- Relocation: Carefully relocate 2000 monitors and 1000 docking stations to new locations.
- Security: Securely lock and cable-manage all monitors and docking stations to prevent damage and ensure organization.
- Installation: Implement wire and cable management systems at each workstation for a clean and efficient setup.

4. Endpoint Management Systems Update

Objective: Reflect changes in location and network configurations in IT systems.
Actions:
- Update Systems: Modify SCCM (System Center Configuration Manager) Active Directory and other endpoint management systems to accommodate new locations and network VLANs.
- Testing: Verify that all updates are correctly applied and functional.
- Documentation: Maintain accurate records of all changes for future reference.

5. Conference Room Equipment Installation

Objective: Set up and configure all conference room (38 rooms) technologies.
Actions:
- Installation: Install and configure large TVs conference room control systems sound systems telephony equipment and video conferencing hardware and software.
- Training: Provide training sessions for staff on how to use the new conference room equipment.
- Support: Offer ongoing technical support to address any issues with conference room technologies.

6. Program-Specific Hardware Setup

Objective: Ensure all program-specific hardware is properly installed and configured.
Actions:
- Installation: Set up lobby kiosks lobby sound systems EBT printers and other program-specific hardware as required.
- Testing: Perform thorough testing to ensure all hardware operates correctly.
- Training: Train staff on the use and maintenance of program-specific hardware.

7. Decommissioning and Inventory Management

Objective: Efficiently manage the decommissioning and relocation of IT hardware.
Actions:
- Decommissioning: Safely decommission and secure all IT hardware from the old buildings.
- Inventory: Conduct a comprehensive inventory of all hardware to track its status and location.
- Relocation: Coordinate the relocation of IT hardware to new buildings ensuring proper setup and testing.

9. Project Management and Communication

Timeline: Develop a detailed project timeline outlining each phase of the relocation and IT infrastructure changes.
Team Coordination: Coordinate closely with all relevant teams (network facilities and support staff) to ensure seamless execution.
Updates: Regularly update all stakeholders on progress potential issues and resolutions.
Risk Management: Identify potential risks and develop mitigation strategies to address any challenges that may arise during the relocation process.

Mandatory Skills:

3 years experience in Windows PC imaging
3 years experience in desktop support installation of laptops computer equipment peripherals software and etc.

Desirable Skills:

Experience with SCCM Active Directory and endpoint management systems.
AV/telephony/video conferencing setup and training.
Network design/testing (wireless optimization VLANs).

Roles/Responsibilities: 1. Secure Printing Configuration Objective: Ensure all copiers and printers are set up for secure printing. Actions: Configuration: Implement secure print features on all copiers and printers to prevent unauthorized access to sensitive documents. Training: Conduct training...