HRO Quality Analyst SME

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Designation:

Quality Assurance Lead (SME)

Business Vertical:

IOA

Reporting Manager:

Team Manager (TM)

Location:

India

Typical Background:

5-8 years in HR domain with experience in quality auditing calibration and governance for content or service

delivery processes. Exposure to policy interpretation compliance standards and QA frameworks.

Role Purpose:

Ensure delivery quality by auditing samples of work produced by Content Rating and Content Writing teams

driving calibration and enforcing rubric fidelity. Partner with Team Managers and SMEs to identify systemic

defects recommend corrective actions and maintain audit readiness.

Core Responsibilities:

Conduct L2 audits on rated and authored HR content to validate correctness helpfulness and safety against

SOPs and rubrics.

Run calibration sessions with Content Raters and Content Writers; resolve interpretation gaps and maintain

consistency.

Perform root cause analysis (RCA) on recurring defects; propose CAPA and rubric refinements.

Publish weekly QA dashboards (accuracy % defect trends sampling coverage) and present insights to

leadership.

Govern quality parameters templates and risk logs; ensure compliance with policy and DEI standards.

Maintain audit readiness through traceable decision logs and version-controlled QA assets.

Collaborate with SMEs and TM for training need analysis and reviewer upskilling.

Must-Have Experience:

Strong understanding of HR processes SOPs and compliance language.

Proven experience in quality auditing and calibration for HR or service delivery workflows.

Skilled in Excel/Google Sheets for QA reporting and trend analysis.

Ability to conduct end-to-end process mapping and manage process improvement initiatives.

MINIMUM QUALIFICATIONS:

Bachelor’s Degree in Human Resources or equivalent combination of education and experience.

5–8 years in HR domain out of which at least 3 years in Quality auditing.

Excellent written and verbal communication skills; ability to articulate findings clearly.

Strong analytical and problem-solving skills; familiarity with RCA and CAPA methodologies.

Open to work in 24×7 shifts and on-call rotation.

PREFERRED QUALIFICATIONS:

Certification in Quality Management or HR Governance (e.g. Six Sigma SHRM-SCP).

Experience in designing QA rubrics and calibration programs for HR content workflows.

Knowledge of 7 QC tools and familiarity with Lean or process re-engineering principles.

Designation: Quality Assurance Lead (SME) Business Vertical:IOA Reporting Manager:Team Manager (TM) Location:India Typical Background: 5-8 years in HR domain with experience in quality auditing calibration and governance for content or service delivery processes. Exposure to policy interpretation c...