Remote Customer Experience Associate

New York City, NY - USA

Monthly Salary: USD 25000 - 70000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

We are seeking a highly organized and motivated Remote Customer Experience Associate to support our clients and internal teams. This role is ideal for a proactive professional who excels in communication coordination and problem-solving in a remote environment.

Requirements

Must be 18 years of age or older

Strong written and verbal communication skills

Excellent organizational and multitasking abilities

Comfortable using digital tools and platforms for remote collaboration

Ability to work independently and meet deadlines

Previous experience in customer service administration or remote support is a plus but not required

Key Responsibilities

Serve as the main point of contact for clients via email chat and phone

Assist with scheduling follow-ups and ensuring client needs are met promptly

Maintain accurate records and document all client interactions

Collaborate with internal teams to resolve issues and improve client satisfaction

Monitor ongoing projects and provide updates to management

Identify opportunities to streamline processes and enhance client experience

Benefits

Flexible remote work schedule

Opportunities for professional growth and development

Access to company resources and training programs

Supportive and collaborative team environment

Equal Opportunity Statement

We are an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering an inclusive and respectful workplace for everyone.

Required Skills:

Key Responsibilities Serve as the main point of contact for clients via email chat and phone Assist with scheduling follow-ups and ensuring client needs are met promptly Maintain accurate records and document all client interactions Collaborate with internal teams to resolve issues and improve client satisfaction Monitor ongoing projects and provide updates to management Identify opportunities to streamline processes and enhance client experience

Required Education:

High School

This is a remote position.We are seeking a highly organized and motivated Remote Customer Experience Associate to support our clients and internal teams. This role is ideal for a proactive professional who excels in communication coordination and problem-solving in a remote environment. Require...