Business Services Team Leader

This advert is open to Babergh and Mid Suffolk District Councils employees only.

This role is open to full time part time and job share applications all of which will be assessed equally.

Join our team

We are looking for aBusiness Services Team Leaderto join our Property Asset and Compliance team.

If you share our valuesand our motivation to make a difference for our residents clients and communities we would love to hear from you.

About the role

Reporting to the Business Services Manager you will play a pivotal role in delivering high-quality customer-focused services across our housing property portfolio.

You will lead on the coordination and resolution of customer complaints Freedom of Information (FOI) requests councillor enquiries and complex service issues ensuring all matters are handled with empathy professionalism and efficiency. Your work will promote a culture of accountability learning and continuous improvement.

You will provide support and supervision to a team of Compliance Business Support Officers and Resident Liaison and Project Co-ordinators enabling them to deliver responsive and effective services.

In addition you will oversee a range of business functions including raising work orders processing invoices and maintaining accurate records.

The role demands strong organisational skills attention to detail and the ability to manage competing priorities in a dynamic and fast-paced environment.

This is a key position that underpins the councils statutory and regulatory responsibilities playing a vital role in ensuring our housing assets and services meet stringent legal and safety standards.

Operating within a high-risk and increasingly regulated environment the role requires resilience adaptability and a proactive approach to compliance and risk management.

You will be instrumental in safeguarding the quality safety and integrity of our housing services making a meaningful impact on the lives of our residents while navigating complex challenges with confidence and professionalism.

About you

We are seeking a dedicated and compassionate individual to join our team. The ideal candidate will possess the following:

• A recognised qualification such as NVQ Level 4 in Business Administration or equivalent professional experience.
• Strong organisational and Business acumen skills with the ability to manage multiple tasks accurately and efficiently.

• Excellent written and verbal communication skills with the ability to engage confidently with a range of stakeholders.

• Proficiency in IT systems particularly Microsoft Office applications including Word Outlook Excel and Teams.

• Proven experience in customer service and complaint handling ideally within a housing or compliance-related environment.
• A collaborative approach with the ability to lead supervise and support team members effectively.

• Due to the rural nature of the districts a full clean driving licence and access to a vehicle is required as occasional travel to different sites may be necessary.

About us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live work visit and invest in.

We serve around 200000 residents across our two districts and are well known for our collaboration and partnership working across public private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom).

Benefits

We offer a comprehensive benefits package including:

• Generous leave entitlement (26 days a year rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

For more information visit ourEmployee Benefits page.

Our ways of working

We believe work is what we do not just where we go.

We work in a hybrid way with a mix of office home and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration helping our teams to thrive.

We are committed to equality diversity and inclusion providing opportunity and ambition for all supporting and enabling our people to deliver the best possible services for our residents.

For more information

For an informal discussion or to learn more about hybrid working for this role please contact Amanda Wardby either calling or emailing .

Please read theJob Description and Person before applying for this job opportunity.

Closing date: 23:00pm 16 November 2025.

Interview date: 19 November 2025 (to be confirmed).

How to apply

Please ensure your:

• application form is fully completed including employment and education history
• supporting statement clearly addresses how you meet the criteria in the Person Specification

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.