Young Graduate Support & IT

Youve probably already heard about the buzzing Ghent tech scene nows your chance to be part of it!

Were looking for a Young Graduate to join our IT & Support team: someone who loves solving problems helping others and keeping things running this role youll become the go-to problem solver for our clients gain hands-on experience with SaaS technology and ensure our fast-growing tech company runs without a hitch.

Let me introduce you to Peripass a logistics SaaS scale-up founded in 2016 by Leander Naessens. Peripass is our Yard Management Platform which enables industrial and logistics companies (think of companieslike Bridgestone Alpro and Saint-Gobain)to smoothly manage the complete flow of trailers rolling on and off their sites as well as all trailer movements on-site.

Were riding anincredible wave of growth with sales skyrocketing and our company expanding faster than ever. Our mission Torevolutionize logisticsthrough digitization and automation and were just getting started. Were building on strong momentum driven by ambition and a clear vision for the future. Ready to be part of whats next

As a Support & IT Engineer youll be at the heart of our service desk making sure our clients get the smooth support they deserve:

• Acting as the first line contact person in the service desk for all customer requests: you analyse investigate and resolve technical issues reported by customers of Peripass

• You partner up with the customer success managers implementation consultants and product team to escalate issues when needed

• You are the voice of the customer internally and help improve our product with your input

• You are responsible for managing the monitoring dashboard in order to proactively counter any incidents

• You build up product knowledge on a daily basis and are keen to develop your technical skills

• You take the lead to continuously expand our help center by writing technical documentation and creating product walkthrough videos

• Youre an expert in our support tools and processes

• You communicate clearly and proactively making sure our customers are continuously aware of the steps were taking towards a solution

What we offer:

• Learn by doing: Grow your tech skills every day and get hands-on experience with SaaS APIs and integrations in a fast-paced real-world environment.

• Your first step into SaaS: Perfect for a young graduate ready to dive into a dynamic tech environment with exciting learning and growth opportunities.

• Make an impact from day one: Your problem-solving and quick thinking will help customers like DHL Danone and Saint-Gobain keep their logistics running smoothly.

• Grow with us: Join a supportive collaborative team where your ideas matter and theres plenty of room to develop your career in a fast-scaling company.

Come on blow us away with your credentials! You will if you have:

• You are fluent in Dutch & English (French is a big plus)

• You are digital native

• You are familiar with concepts such as SaaS software integrations API Service level agreements

• You are customer oriented and are able to communicate clearly via email and phone

• You have an analytical problem-solving mindset

• You keep your calm and prioritize even if a customer puts you under pressure or when SLA deadlines need to be achieved

• You have a bachelor degree Computer Science or System/Network Engineering