Technical Support Technician
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the role
As a Technical Support Technician youll play a pivotal role in supporting the daily operations of our Technical Support Department providing expert assistance to service agents contractors and consumers alike. Joining our team means working with Hitachi and Temperzone products where you can bring your refrigeration tech experience to the forefront.
Key Responsibilities Include
- Offering general and technical support for all Hitachi products in the Australian market.
- Assisting service agents with spare parts selection and providing technical service and commissioning support via phone email or fax.
- Liaising with service agents contractors and consumers to ensure seamless support.
- Supporting the classification and reuse of returned goods and assisting with epidemic failure investigations and parts recovery.
- Conducting training sessions on Hitachi productsinternally and externallyand hosting product seminars as per set schedules.
- Providing start-up and commissioning assistance as well as technical investigations for fault finding.
- Assisting the warranty team with parts or technical inquiries and evaluating service agents.
- Demonstrating product operations and commissioning processes to installation/service contractors as required.
Qualifications :
What you will bring to the role
- Minimum 5 years experience in the air conditioning industry with strong technical knowledge of system design
- Proven HVAC service diagnostic and commissioning experience including system controls and mechanics
- Excellent verbal and written communication skills with a strong customer service focus
- Ability to lead mentor and share technical knowledge with internal teams and external partners
- Experience resolving customer disputes and providing practical solutions-focused support
- Strong understanding of installation best practices and relevant industry codes
- A collaborative team-oriented mindset with the ability to work independently and manage priorities effectively
Additional Information :
Why Join Us
- A very passionate and supportive team with an enjoyable working environment
- We offer solid support in sales and technical excellence - let us help you grow your career!
- Work for a globally recognised and privately owned brand with job security
- Employee Assistance Program free counselling and wellbeing support
Important Information
- A pre-employment medical check and national police check are required.
- Applicants must have the right to work in Australia.
- We kindly request no agency applications.
We are proud of what we do and were looking for someone who shares our passion for excellence and innovation. If this sounds like the role for you wed love to hear from you!
Apply Now and Join the Temperzone - Hitachi Team!
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Welcome to Temperzone! As the proud recipient of the 2022 ARBS Product Excellence Award, we are Australasia's longest-serving air conditioning manufacturer. Our commitment to quality and eco-conscious initiatives shines through in our internationally acclaimed product line. Joining Te ... View more
