Lead Concierge

Embark on a leadership journey as a Lead Concierge where your passion for hospitality will set the standard for service excellence. As the guiding force behind the concierge team youll orchestrate seamless guest experiences curating personalized recommendations and ensuring each visitor feels not just accommodated but truly cared for.

• Lead and mentor the concierge team providing direction training and support to ensure a high level of service and professionalism.
• Personally engage with guests understanding their preferences needs and expectations and providing expert advice and assistance.
• Coordinate with various hotel departments to fulfill guest requests reservations and arrangements ensuring a seamless and enjoyable experience.
• Conduct training sessions for the concierge team keeping them informed about local attractions events and hospitality trends to enhance their knowledge and service delivery.
• Handle escalated guest concerns or issues finding effective solutions and ensuring a positive outcome while maintaining a high level of guest satisfaction.

Qualifications :

• Minimum 1 year experience as a Concierge or similar role
• Experience at a luxury hospitality property is preferred.

Benefits Package

The comprehensive benefit package for this position includes paid time off sick and safe time Medical Dental and Vision healthcare plans 401(k) plans with employer contribution Health and Flexible Spending Account programs Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.

Apply and explore more career opportunities through the Auberge Collection career page. The application deadline for this role is December 1st 2025. However this position is often required year-round and its probable that it will be reposted in the future.

Additional Information :

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.

For more information:

Connect with Auberge Collection on Instagram TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive entertainment hospitality investments and sports.

Founded in 1969 and headquartered in Houston Texas the company is led by Chief Executive Dan Friedkin and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota 30WEST Accelerated Solutions Group AS Roma Ascent Automotive Group Auberge Collection Congaree Copilot Capital Diamond Creek Everton Football Club GSFSGroup Imperative Entertainment Legendary Expeditions NEON Northside Lexus Pursuit Sports The Friedkin Group International USAL and Westside Lexus.

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Auberge Resorts Aspen Inc is an Equal Opportunity Employer M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Auberge Resorts Aspen Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work :

No

Employment Type :

Full-time