Digital Product Leader (ServiceNow)

We are on the journey to transform our digital capabilities bringing core business processes people data & technology together - an enabler for IKEA to become an even better home furnishing retailer in the future. A journey that needs passionate people who embrace change dare to question and want to make a difference. If that sounds like you come and join us. Together we can do great things!

About the area

Inter IKEA Group is organised in three core businesses - Range Supply and Retail Concept - and five enabling we contribute to the success of IKEA andshare responsibility for the franchise offer.

The enabling functions lead key common activities in networks across Inter IKEA Group as well as cover specific needs for the core businesses. The five Enabling functions are Operations Management Business Performance & Support Communication Sustainability and People & Culture.

At IKEA our vision is to create a better everyday life for the many Service Management & Operations (SM&O) we bring this vision to life by ensuring IT services are simple reliable and proactive empowering every co-worker to focus on what matters most.

About the job

As our Digital Product Leader for ITSM ITOM & ITAM on the ServiceNow platform you will be at the heart of this journey. You are part of a team consisting of IT Practice Leaders Business Analysts and Product Specialist(s) ensuring that process roadmaps are enabled through the product vision and roadmap. While IT Practice Leaders define process maturity and needs you will ensure these are realised in a coherent scalable and efficient way on the platform through close collaboration with the Platform Team.

All working close with our SM&O network and stakeholders across Inter IKEA Group directly contribute to our objectives in our complex and dynamic IT Landscape: 

• Make it easy Define and drive the vision scope and roadmap for ITSM ITOM and ITAM on the ServiceNow platform ensuring intuitive solutions that simplify how co-workers access and consume IT services.  
• Make it proactive Shape products that prevent issues before they happen through automation monitoring and AI. 
• Make it better together Collaborate across teams stakeholders and partners to co-create solutions that work for the many across IKEA value Chain. 
• Make it efficient Ensure our IT services and operations run seamlessly cost-consciously and with measurable value.

As a Digital Product Leader you will be accountable for: 

• Defining and owning the long-term product vision and roadmap for ITSM ITOM and ITAM on the ServiceNow platform. 
• Securing end-to-end lifecycle management ensuring that digital products evolve and deliver continuous business value. 
• Engaging stakeholders to prioritise needs translate business requirements into product outcomes and drive adoption. 
• Deliver value at scale improving co-worker experience service reliability and operational efficiency follow-up by defining success measures (e.g. adoption service reliability automation operational efficiency user satisfaction) and reporting progress 
• Lead and prioritize the product backlog in close partnership with IT Practice Leaders Product Specialists Business Analysts development teams EA/Target Architecture and other DPLs across IKEA. 
• Work with strategic partners to secure quality delivery and continuous improvement. 
• Ensure compliance with enterprise standards for security architecture and service management. 
• Safeguarding platform integrity by keeping modules out-of-the-box wherever possible leveraging configuration over customisation to ensure scalability upgradeability and cost efficiency.

About you

To thrive in this role you should bring proven experience as a Digital Product Leader (product owner) such as budget ownership product lifecycle management and defining measurable outcomes. You have demonstrated leadership in best-practice digital product development with a clear focus on keeping solutions OOB (out-of-the-box) to ensure long-term sustainability and agility along with deep expertise in ServiceNow ITSM ITOM and ITAM products. You havestrong communication skills with business and technical stakeholders and you are a true team player with strong collaboration skills.

You have strong understanding of IT operations service delivery and asset management in a global enterprise context. You have the ability to balance business needs with technology strategy delivering clear outcomes.

As a person you enjoy working at a high pace with many international stakeholders taking key decisions as a true leader that will protect our users and result in an outstanding impact for IKEA.

To be successful in this role the following knowledge skills and experiences would be valuable:

• 57 years in digital product management or product ownership ideally within ITSM ITOM or ITAM domains in a global enterprise environment. 
• Proven leadership of product vision strategy and lifecycle management (discovery delivery continuous improvement). 
• Demonstrated experience with budget ownership and prioritisation including making transparent trade-offs across multiple stakeholders. 
• Hands-on experience with ServiceNow platform capabilities particularly ITSM ITOM and ITAM with strong knowledge of configuration vs customisation and the value of staying OOB. 
• Track record of delivering automation monitoring and AI-enabled capabilities to improve service reliability and user experience.  
• Experience working in a complex global IT operations environment balancing business needs user experience and technology feasibility. 
• Strong experience with stakeholder engagement and alignment acting as a bridge between business leaders enterprise architects developers and end-users.

Qualifications:

• Bachelors or Masters degree in Information Technology Computer Science Business Administration or a related field. 
• ServiceNow certifications such as: 
• Certified Implementation Specialist (CIS) in ITSM ITOM or ITAM 
• Product management or agile certifications e.g.: 
• SAFe Product Owner/Product Manager (POPM) 
• Professional Scrum Product Owner (PSPO)

Additional Information :

This role is full-time (40-hours per week) and based in Delft Netherlands or Malmö role sits in the Service Management & Operations organisation and reports to the Team Manager.

At IKEA we are looking for people who believe everyone deserves a seat at the welcome no matter where you come from what you believe and what you look like. We dont even care how you have furnished your home. Were interested in you simply because youre if your experience doesnt align perfectly with every qualification in the job description we encourage you to apply believe that peoples different perspectives backgrounds and personalities make us better at understanding our customers dreams and needs. At IKEA wereall on the same project.

If you have a special need that requires accommodation in the recruitment process just let us know.

Interested Submit your CV and let us know why you would be a good fit for this role in Englishby the 17th of November 2025.

Remote Work :

No

Employment Type :

Full-time