Senior IT Support Specialist (End User Technology)

Reporting to the End User Technoloy Lead as a Senior End User Technology Analyst you will:

Key Responsibilities:

• On-site office support - Attendance required Mon- Fri (8.30am start) with Shift-Rotation
• Troubleshoot and support End User related issues. 
• Provide first-line support for Laptops PCs Printers Office 365 Active Directory Networking and Ticketing. 
• Provide Executive support to Senior Management and be the point of contact on-site for all IT-related matters. 

IT services and support activities: 

• Troubleshoot and support End User related issues. 
• Pick up acknowledge and resolve incidents and requests promptly for users working from the office or remotely. 
• Thoroughly document all troubleshooting steps and create knowledge base articles of resolutions. 
• Prioritize issues and work with Support Team Leads Application Managers IT Operations Vendors and other teams to resolve issues minimizing escalations. 
• Escalate high-priority issues to Support Team Leads and Senior Management. 
• Provide first-line support for Laptops PCs Printers Office 365 Active Directory Networking and Ticketing. 
• Assist with onboarding and offboarding new starters including preparing equipment for new starters and account creation or removal in supported applications. 
• Provide Executive support to Senior Management and be the point of contact on-site for all IT-related matters. 
• Perform health checks and monitor automated system and application alerts resolving issues where possible. 

Qualifications :

You Have:

• A Diploma/Degree in an appropriate IT discipline. 
• Solid technical knowledge in Windows (1011 Server) Azure Active Directory Microsoft 365 Exchange MS Teams MDM MAM Auto Pilot Intune JAMF Microsoft Virtual Desktop Citrix XenApp and Monitoring tools. 
• Experience working with IT ticketing systems such as Manage Engine JIRA Service Desk or ServiceNow. 
• Proven experience in technical support activities for laptops desktops smartphones telephony and networking. 
• Working knowledge of ITIL processes

Desired: 

• Certifications in MCSE Microsoft 365/Azure AWS CCNA and role-based certifications 
• ITIL Certification
• Experience in AWS Cloud platform. 

Additional Information :

At MUFG Investor Services we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and stay connected to their team and our culture. When we make Hybrid Working plans we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation addition to base salary there is a group medical insurance scheme group pension scheme reimbursement of professional subscriptions paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.

Remote Work :

No

Employment Type :

Full-time