Key Responsibilities
Lead and manage a team of Booking Coordinators fostering a collaborative and high-performing culture.
Oversee day-to-day scheduling and staffing operations to ensure timely and accurate placement of healthcare workers.
Monitor team performance set objectives and ensure bookings targets and SLAs are achieved.
Support demand forecasting and optimise staff allocation across all branches.
Implement efficient workflows and digital tools to streamline the bookings process.
Develop strategies to improve fill rates reduce unfulfilled shifts and maximise worker availability.
Act as an escalation point for operational issues ensuring swift resolution and continuous service improvement.
Ensure compliance with internal policies safeguarding guidelines and regulatory standards.
Provide regular performance reports to the Operations Director.
Champion Hamilton Crosss culture values and best practices within the central staffing function.
Qualifications :
Person Specification
Essential:
Proven team leadership or line management experience.
Excellent organisational time management and problem-solving skills.
Strong understanding of healthcare staffing operations.
Confident communicator with excellent interpersonal skills.
Ability to perform under pressure in a fast-paced service-led environment.
Desirable:
Experience managing centralised or multi-site bookings functions.
Knowledge of compliance and safeguarding in healthcare settings.
Experience within the temporary healthcare staffing sector.
Additional Information :
Why Join Us
At Hamilton Cross youll be part of a dedicated team committed to delivering high-quality healthcare staffing solutions. This is an exciting opportunity to lead a centralised function develop your team and make a real impact across multiple branches.
Hamilton Cross is part of the CCH Group an Equal Opportunities Employer
Remote Work :
No
Employment Type :
Full-time
At CCH Group, were more than a care provider were a passionate community dedicated to driving the sector to new heights with a history of doing so. Founded in 2009, weve grown into the nations largest care company, with over 260 locations and 14,000 care professionals delivering ... View more