Operations Specialist (mwd)

The Operations Specialist is responsible for coordinating supporting and optimizing all aspects of employee learning programs and associated technologies within the Commercial Enablement Team at Intuitive. This position blends logistics and administrative support for commercial training programs with hands-on administration of learning technology platforms. The Operations Specialist partners closely with stakeholders to deliver operational excellence drive process improvements and ensure a seamless high-quality learning experience for participants.

Roles & Responsibilities:

Program Coordination & Logistics:

• Coordinate travel and logistics for Commercial Enablement programs (flights hotels transportation VISA requirements etc.)
• Manage enrollment processes and provide high-touch support for program participants and facilitators
• Manage program schedules administrative needs and ensure all details are in place for successful training events
• Act as point of contact with travel agencies to deliver seamless experiences and ensure cost-effectiveness
• Track and analyze costs identifying areas to reduce spend and improve efficiency

Compliance & Learning Technology Support:

• Maintain accurate training records and documentation adhering to Quality Management System requirements
• Administer Surveys and the Learning Management System (LMS)
• Present continuous improvements to systems tools and processes to enhance the learner experience to stakeholders
• Troubleshoot and resolve issues with learning technologies create and maintain user guides and FAQs
• Train team members and program facilitators on best practices for using learning technology

General & Strategic:

• Proactively anticipate risks and roadblocks; take steps to resolve issues early and remove obstacles for the team
• Address current and future opportunities and challenges for sustainable program success
• Model company values and contribute to a culture of growth learning and excellence
• Demonstrate exceptional customer service and the ability to balance organizational team and individual needs in decision-making
• Act independently manage competing priorities and deliver results in a fast-paced environment

Qualifications :

• Bachelors degree preferred or 4 years of relevant experience 
• Technical proficiency with Excel Word PowerPoint; ability to learn new software quickly
• Excellent problem-solving and process improvement mindset
• Strong organizational skills attention to detail and ability to manage multiple projects
• Exceptional customer service communication (verbal/written) and presentation skills
• Team player with a track record of building productive cross-functional relationships
• Willing and able to provide occasional support for program needs (travel <10%)

Additional Information :

Wir schätzen jede Person in ihrer Individualität unabhängig von Geschlecht ethnischer oder sozialer Herkunft Religion besonderen Bedürfnissen Alter oder sexueller Identität. Diskriminierung hat bei uns keinen Platz.

Haftungsausschluss für US-Exportkontrollen: In Übereinstimmung mit den U.S. Export Administration Regulations (15 CFR 743.13(b)) können einige Positionen bei Intuitive Surgical US-Exportkontrollen für potenzielle Mitarbeiter unterliegen die Staatsangehörige von Ländern sind die derzeit einen Embargo- oder Sanktionsstatus haben.

Bestimmte Informationen die Sie im Rahmen der Bewerbung angeben werden verwendet um festzustellen ob Intuitive Surgical (i) in Ihrem Namen eine Exportlizenz von der US-Regierung einholen muss (Hinweis: Das Lizenzierungsverfahren der Regierung kann 3 bis 6 Monate dauern) oder (ii) einen Technologiekontrollplan (TCP) implementieren muss (Hinweis: verlängert den Einstellungsprozess in der Regel um 2 Wochen). 

Für jede intuitive Rolle die Exportkontrollen unterliegt hängen die endgültigen Angebote vom Erhalt einer genehmigten Exportlizenz und/oder eines ausgeführten TCP vor dem Startdatum des potenziellen Mitarbeiters ab was flexibel sein kann oder auch nicht und innerhalb eines Zeitrahmens der den Einstellungsbedarf nicht unangemessen behindert. Gegebenenfalls werden die Kandidaten über die diesbezüglichen Anforderungen informiert und angewiesen

Remote Work :

No

Employment Type :

Full-time