Remote French Speaking Customer Advisor

We are a highly successful global technology and services organization known for helping the worlds biggest brands optimize their business operations. Our dedication to our employees and culture consistently earns us prestigious awards like Worlds Best Workplaces. This is an exciting chance to join a team that is setting the pace in customer experience for leading names in tech travel finance and health sectors.

If you have a strong command of French and are looking for a challenging remote role with a stable company become our next Remote French-Speaking Customer Care Specialist.

Invested in Your Long-Term Success

Your professional growth is our top priority. We provide comprehensive paid training to ensure you are fully prepared for the role and we supply all the necessary equipment for your home office. We proudly cultivate an environment where talented individuals can advance; a significant majority of our leadership team began their careers in entry-level positions. We further support your ambitions with free access to Learning and Leadership Development programs specialized courses and language classes.

Your Daily Mission: Expert Customer Resolution

As a key advisor you will primarily support customers via the telephone (70% of the time) utilizing chat and email as secondary channels. Your responsibilities are divided into two main areas of support:

• User Support (Drivers): Assisting individuals with troubleshooting mobile app functions account issues managing session start/stop procedures and resolving complex payment or refund queries.
• Business Support (Owners): Providing technical assistance for station issues coordinating equipment replacement logistics helping with pricing setup and ensuring compliance with accessibility requirements.

You must be adept at skillfully troubleshooting problems offering clear step-by-step solutions and approaching every interaction with a proactive detail-oriented and customer-centric focus.

Ideal Profile & Qualifications

Were looking for someone who can meet the following criteria:

• Native-level fluency in French (C1) and a solid working knowledge of English (B2).
• Exceptional verbal communication skills capable of fostering strong rapport with customers.
• Proven ability to manage multiple tasks simultaneously and thrive in a dynamic high-volume work environment.
• Excellent analytical and problem-solving abilities.
• A minimum of six months of relevant experience in the Business Process Outsourcing (BPO) industry.

Employment Perks and Shift Details

We offer a secure full-time indefinite employment contract with a robust package of benefits including a Medical Subscription and flexible benefit options that you can select via our dedicated platform. Additionally you can earn extra through our generous employee referral bonus program.

Important Note on Hours: This role operates on French Night Shifts. Your schedule will typically fall between 15:00 and 00:00 with a requirement for occasional later shifts (e.g. 20:00 to 04:00 or 22:00 to 06:00).