Client Support Specialist
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Job Location:
New York City, NY - USA
Monthly Salary:
$ 20 - 30
Posted on:
11 days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a Client Support Specialist for a full-time remote position to handle customer inquiries provide product guidance and resolve technical issues efficiently. The ideal candidate will deliver exceptional client service communicate clearly and ensure a positive customer experience.
Client Support Specialist Responsibilities:
Responding to customer queries complaints and requests via phone email or chat.
Following up with customers to ensure that reported technical difficulties have been resolved.
Troubleshooting analyzing and reporting product errors failures or malfunctions to management.
Analyzing customer feedback and advising management on areas of improvement.
Maintaining client accounts and updating billing information as needed.
Client Support Specialist Requirements:
A minimum of a years experience working as a client support specialist or a similar role.
Working knowledge of remote service tools and help desk software
Excellent knowledge of customer relationship management best practices.
Strong multitasking and organizational skills.
Ability to work under pressure.
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
