Reservations Supervisor Onsite in Cebu City

Cebu City - Philippines

Monthly Salary: Not Disclosed

Posted on: 04-11-2025

Vacancies: 1 Vacancy

Job Summary

About the job: Reservations Supervisor (Cebu) Onsite

Work Setup: Onsite (Cebu City)

Shift: No Fixed Schedule

Requirements:

Bachelors degree in business administration hospitality or a related field.
At least 3 years of experience in reservations customer service or a call center environment.
At least 2 years in a supervisory role.
GDS experience
Sales experience
Industry former employers were inhad to be inBPO companies.

Responsibilities:

Team Leadership: Lead and supervise the reservations team conduct daily briefings and conduct training.
Operations Management: Oversee daily reservations including handling inbound calls for inquiries bookings modifications and cancellations.
Customer Service: Ensure prompt and accurate assistance for guest inquiries complaints and requests providing high-level service.
Performance Monitoring: Monitor team productivity adherence to lead times and overall quality of service to meet performance targets.

Benefits:

Upon regularization:
- 10 VL 10 SL 5 EL
- HMO Health Insurance avail on the 4th Month (Employee 1 Free Dependent)

About the job: Reservations Supervisor (Cebu) Onsite Work Setup: Onsite (Cebu City) Shift: No Fixed Schedule Requirements: Bachelors degree in business administration hospitality or a related field.At least 3 years of experience in reservations customer service or a call center environment.At least...