Italian-Speaking Technical Support Specialist

Athens - Greece

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Italian-Speaking Technical Support Specialist (Remote Greece-Based)

Overview

Embark on a new journey as an Italian-Speaking Technical Support Specialist offering remote support from Greece for a globally recognized technology brand. Youll be the go-to expert assisting Italian-speaking customers through phone email and chatresolving technical issues providing guidance and ensuring every interaction reflects care and professionalism.

Key Responsibilities

Youll manage customer inquiries efficiently identifying issues and providing step-by-step solutions for devices software and connectivity. You will document all cases in the CRM system escalate unresolved issues when needed and work collaboratively with your team to ensure a seamless customer experience. Upholding confidentiality compliance and accuracy across all interactions is essential.

Requirements

Languages: Native or fluent Italian (C2) and proficient English (B2).

Experience & Skills: Strong problem-solving mindset exceptional communication abilities and confidence in navigating technical environments.

Technical Level: Very good; comfortable with troubleshooting and CRM tools.

Personality: Empathetic team-oriented and proactive in continuous learning.

Salary & Bonuses

Base Salary: 1045.72 monthly (gross).

Performance Bonus: Up to 10% per month based on quality and productivity metrics.

Schedule

Working Hours: Monday to Friday 09:0021:00 (8-hour daily shifts).

Work Setup: 100% remote (Work from Home in Greece).

Training: Fully remote and paid; duration: 20 days.

Benefits

Relocation package for eligible candidates relocating within Greece.

Agency cost coverage included.

Comprehensive training and development opportunities.

Diverse multicultural environment recognized as a Great Place to Work.

Performance recognition and growth prospects within the company.

Relocation & Visa

Relocation: Provided (includes accommodation assistance).

Visa Support: Not available (applicants must have the right to work in Greece).

Key Dates

Training Start Date: 04 November 2025