Senior Dealer Success Manager, Auto

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 12 days ago

Vacancies: 1 Vacancy

Job Summary

About Upstart

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstarts AI marketplace Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races ages and genders while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly with zero documentation to upload.

Upstart is a digital-first company which means that most Upstarters live and work anywhere in the United States. However we also have offices in San Mateo California; Columbus Ohio; and Austin Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart wed love to hear from you!

We are hiring someone based out of Chicago IL MO or Indianapolis IN.

The Team:

Upstarts Auto Retail Dealer Success team is the voice of the dealerbringing their feedback straight to our product teams and shaping what we build next. Were not just managing relationshipswere building trusted partnerships that help dealerships grow while delivering game-changing financing experiences for car buyers.

As the Senior Dealer Success Manager youll be the go-to expert for dealers in your market. Youll drive growth onboard new partners and serve as the ultimate product ambassador. Youll be responsible for driving retail growth by delivering retail contracts that meet borrowers needs and fuel dealer success. Youll be part consultant part strategist and part relationship-builderall rolled into one..

How youll make an impact

Build and grow your market by meeting with dealership partners (both in-person and virtually)
Promote the Upstart Auto Finance program and make it easy for dealers to fall in love with it
Lead smooth hands-on onboarding and deliver engaging training sessions
Be your dealers trusted advisorsolving problems answering questions and unlocking value
Partner with cross-functional teams to get dealers what they need fast
Keep up-to-date clean records of your dealer interactions in our customer success platform
Stay sharp on our product competitive landscape and market trends
Bring the voice of the dealer to our product and engineering teamsbe the feedback loop!
Continuously seek out process improvements that drive better experiences for dealers and car buyers

What were looking for:

Minimum Qualifications

Have 3-5 years of experience in Dealer Relationship Manager for an indirect auto finance lender and a proven track record working with dealers
Know the ins and outs of auto financing F&I and the indirect lending ecosystem
Exceptional communicator who can build instant rapport and lasting trust
Love solving problems and thinking a few steps ahead
Tech-savvy and can pick up new tools fast (Salesforce iPads data dashboards etc.)
Organized self-motivated and comfortable working independently
Can analyze data and clearly communicate trends insights and actions
Naturally curious and constantly learning from customers and market shifts
Thrive in fast-paced startup-style environments and know how to roll with change

Preferred Qualifications

Experience in a startup or SaaS company
Experience in a dealer-facing role at an auto fintech
Bachelors degree in Sales Communications or a related field

Position location This role is available in the following locations: Chicago IL MO or Indianapolis IN.

Time zone requirements The team operates on the East Coast time zone

Travel requirements Up to 50% travel required visiting clients

What youll love:

Competitive Compensation (base bonus & equity)
Comprehensive medical dental and vision coverage with Health Savings Account contributions from Upstart
401(k) with 100% company match up to $4500 and immediate vesting and after-tax savings
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday vacation sick and safety leave
Supportive parental family care and military leave programs
Annual wellness technology & ergonomic reimbursement programs
Social activities including team events and onsites all-company updates employee resource groups (ERGs) and other interest groups such as book clubs fitness investing and volunteering
Catered lunches snacks & drinks when working in offices

#LI-REMOTE

#LI-Associate

At Upstart your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic locationwith our digital first philosophy Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition Upstart provides employees with target bonuses equity compensation and generous benefits packages (including medical dental vision and 401k).

United States Remote - Anticipated Base Salary Range

$99800$138000 USD

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures backgrounds perspectives and experiences and know that we can only become better together.

If you require reasonable accommodation in completing an application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please email

Experience:

Manager

About UpstartUpstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstarts AI marketplace Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races ages and genders wh...