Field Service Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role Overview:
The Field Service Engineer will play a key role in providing technical support maintenance and optimization for high-performance pharmaceutical packaging machinery. This position involves both on-site and remote service activities ensuring equipment reliability customer satisfaction and operational excellence across the region.
Key Responsibilities:
- Perform on-site service activities including preventive maintenance troubleshooting machine overhauls and performance optimization.
- Support assembly testing and Factory Acceptance Tests (FAT) of new machines at global manufacturing sites.
- Oversee installation commissioning and Site Acceptance Tests (SAT) at customer facilities including user training and technical documentation updates.
- Provide remote and on-site technical support to assist customers in resolving operational and performance issues.
- Collaborate closely with engineering and manufacturing teams to resolve complex technical challenges and identify root causes.
- Recommend and implement technical upgrades modifications and modernization solutions to enhance equipment performance and efficiency.
- Prepare necessary tools spare parts and documentation before site visits to ensure smooth and efficient service delivery.
- Maintain detailed service reports outlining activities performed outstanding issues and proposed actions.
- Follow up on unresolved matters to ensure full customer satisfaction and completion of service commitments.
- Contribute to continuous improvement initiatives within the service department.
Qualifications & Skills:
- Bachelors or Masters degree in Mechatronics Mechanical or Electrical Engineering.
- 46 years of experience in field service or maintenance within the pharmaceutical or packaging machinery industry.
- Solid hands-on experience with PLC and HMI systems (Rockwell Siemens Schneider Elau or Rexroth).
- Strong problem-solving diagnostic and communication skills.
- Proficient in English (spoken and written); Chinese language skills are an advantage.
- Excellent customer service mindset and ability to work independently under minimal supervision.
- Willingness to travel up to 50% across Southeast Asia and internationally as required.
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
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