Helpdesk Technician
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
Provide first-level technical support to users via phone email or in person.
Troubleshoot and resolve issues related to desktops laptops printers and other peripherals.
Install configure and maintain computer systems software and applications.
Manage user accounts passwords and access rights in Active Directory and other systems.
Support network connectivity issues including LAN Wi-Fi and VPN.
Log and track all service requests through the helpdesk ticketing system.
Escalate unresolved issues to higher-level IT support or vendors as necessary.
Assist in IT asset inventory management and documentation.
Perform regular maintenance updates and backups as per IT policy.
Provide basic user training on software applications and IT best practices.
Requirements
Qualifications & Skills:
Diploma or Bachelors degree in Information Technology Computer Science or related field.
24 years of experience in IT helpdesk or technical support role.
Strong knowledge of Windows OS MS Office applications and basic networking.
Experience with Active Directory Office 365 and remote support tools.
Excellent problem-solving and communication skills.
Ability to prioritize tasks and work under minimal supervision.
Customer-focused attitude and team-oriented approach.
Preferred Certifications (optional):
CompTIA A Network or Microsoft Certified Desktop Support Technician (MCDST).
Required Skills:
Qualifications: Bachelors degree in Graphic Design Fine Arts or a related field (or equivalent experience). Proven experience as a Graphic Designer or in a similar creative role (portfolio required). Proficiency in Adobe Creative Suite (Illustrator Photoshop InDesign After Effects Premiere Pro) or equivalent design software. Strong typography layout and color theory knowledge. Ability to work independently and collaboratively within a fast-paced environment. Excellent communication skills and attention to detail. (Preferred) Experience with UI/UX design or web design is a plus.
Company Industry
IT Services and IT Consulting
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
