Senior Customer Service Representative (ZR29187JOB)
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Job Location:
Davao City - Philippines
Monthly Salary:
PHP 5 - 5
Posted on:
03-11-2025
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Schedule:
- 40 hours per week
- Monday-Friday 8am-5pm Central Time USA (Frisco TX)
- Including a 1-hour unpaid break
The Senior Customer Service Representative (CSR) plays a vital role in ensuring smooth daily operations through effective administrative support database management customer and vendor communications and coordination of service activities. This position is key to maintaining operational efficiency reducing cost of goods sold (CoGs) and delivering an exceptional customer experience.
Core Responsibilities
1. Administrative Support
- Maintain accurate and up-to-date records in internal systems.
- Prepare documents manage filing and assist in generating reports.
- Provide clerical and administrative support across departments as needed.
2. Database Management
- Update and maintain customer and vendor records within CRM and internal databases.
- Perform regular data audits to ensure integrity and accuracy.
3. Customer & Vendor Communications
- Serve as the primary point of contact for customer inquiries via phone and email.
- Professionally coordinate with vendors to request quotes schedule services and manage appointments.
- Follow up on open issues to ensure timely resolution and client satisfaction.
4. Cost of Goods Sold (CoGs) Optimization
- Identify and implement opportunities to reduce CoGs through vendor negotiations improved workflows or alternative sourcing.
- Track and report progress on cost-saving initiatives.
5. QuickBooks Support / Basic Bookkeeping
- Enter basic financial transactions such as invoices bills and payments.
Assist with account reconciliations and reporting under the guidance of the accounting team.
6. MACD Orders (Moves Adds Changes Deletes)
- Accurately process MACD requests in a timely manner.
Coordinate with technical teams and vendors to ensure seamless execution.
7. Phone & Scheduling Management
- Handle inbound calls and route them appropriately.
Schedule vendor appointments and service calls aligning with customer availability and internal resources.
Tools & Systems Used
- CRM System (e.g. )
- QuickBooks Online/Desktop
- Microsoft Office Suite (Outlook Excel Word)
- Microsoft Teams
- PSA/Ticketing System
- Phone System/VoIP/OMNI Call Center
- Vendor Portals (as applicable)
Performance Metrics
- Response time to customer inquiries
- Accuracy of data entry and order processing
- Number of MACD orders completed weekly/monthly
- Efficiency in vendor appointment scheduling
- Contribution to CoGs reduction and efficiency initiatives
Reporting Structure
- Reports to: Operations Manager
- Collaborates with: Sales Technical Support Accounting and Vendor Management Teams
Required Skills & Qualifications
- Excellent communication and interpersonal skills
- Basic proficiency in QuickBooks and general bookkeeping principles
- Strong attention to detail and organizational ability
- Ability to manage multiple priorities in a fast-paced environment
- Familiarity with MACD processes and vendor coordination is a plus
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work-from-home
- Immediate hiring
Required Skills:
.
Required Education:
s
Company Industry
Architecture and Planning / Interior Design
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
