(Dayshift, Remote) Sales Support Building and Construction Industry

Bocaue - Philippines

Hourly Salary: $ 7 - 8

Experience Required: 1-3years

Posted on: 11 days ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

POSITION DESCRIPTION

POSITION: Remote Sales Support
FULL TIME - 40 hours weekly

VA Rate : $8 AUD per hour

DIRECTLY RESPONSIBLE TO: General Manager

FUNCTIONAL RELATIONSHIPS WITH: Sales Managers Production Manager Purchasing

and Operations Coordinators Stores Team Leader Customers Accounts and Administration.

PRIMARY OBJECTIVES:

Daily entry of Sales Orders from customer Purchase Orders Quotation generation and Invoicing prior to delivery.
Maintain strong customer relationships is key to developing long term loyalty.
Build effective working relationships with the external Sales Managers Administration Purchasing Production and Logistics departments to satisfy customers requirements.
The following are brief outlines of what is expected of the position.

SALES SUPPORT / CUSTOMER SERVICE:

Serve as the primary customer and sales representative liaison with a primary

focus on handling inbound calls and email enquiries promptly and professionally.

Address customer queries resolve issues and provide detailed information regarding product offerings pricing and product availability.

Play a key role in streamlining customer order processing meticulously verifying accuracy and orchestrating seamless order fulfillment through coordination with various departments.

Ensure the integrity and consistency of our Tencia system by accurately inputting and maintaining customer data sales orders invoices and relevant information.

Efficiently manage sales related paperwork including sales orders invoices and

despatch documents by maintaining an organised and easily accessible filing

system.

Continuously seek opportunities to enhance processes within the sales support

function and collaborate closely with the administrative team to implement improvements.

QUALITY CONTROL:

Troubleshoot and/or seek solutions to problems related to concerns over Sales
Orders and Quotation enquiries.
Generate Credit Notes as required in a timely manner recording necessary information on the Credit Note required to allow reference to associated documentation.
Monitor and respond to customer feedback complaints or concerns related to product quality.

WORK HEALTH & SAFETY:

Where requested participate and contribute to the informal or formal education
of any staff in any required safety procedures in accordance with company policy and appropriate statutory requirements.
Act immediately upon any identification of unsafe work practices areas o machinery which you see or is reported to you.
Maintain a safe work environment through the adherence of Standard Health and Safety procedures.

SUMMARY:

The list of duties contained in this job description are required to be carried out as part

of your employment in a capable and responsible manner at all times as directed by

the employer. The duties may alter from time to time at the discretion of the employer to accommodate changing commercial conditions and therefore will be reviewed regularly by the employer. The addition of new tasks will be approached on a consultative basis where practicable and will be of a nature deemed to be reasonable

and fair.

The employer will be responsible for ensuring that the proper safe and adequate

training will be provided to the employee pertaining to any of the aforementioned

duties. The employee must inform management of any areas of training they have

identified as requiring further training

Required Skills:

-Commskills- 1-2years similar experience as Sales Specialist preferably in B&C Industry or similar

Required Education:

None in Specific

This is a remote position. POSITION DESCRIPTION POSITION: Remote Sales SupportFULL TIME - 40 hours weekly VA Rate : $8 AUD per hour DIRECTLY RESPONSIBLE TO: General Manager FUNCTIONAL RELATIONSHIPS WITH: Sales Managers Production Manager Purchasing and Operations Coordinators Stores Te...