Customer Support Associate
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Join our team at RMH Franchise Corporation as a Customer Support Associate in the Restaurants industry. You will ensure our customers get the best experience when purchasing our products and interacting with our business. You will not only attend to customer needs but also represent our brand and have a significant impact on customer loyalty.
Responsibilities:
- Document all customer calls inquiries and actions and follow up with customers after a solution has been presented.
- Escalate customers inquiries to the appropriate department when needed.
- Research and stay up to date with company products services and processes.
- Keep track of customer service accounts and relevant data.
- Recommend process improvements and identify new product and service opportunities based on customer needs.
Requirements:
- Strong written and verbal communication and customer service skills.
- Ability to handle a variety of customer needs and provide solutions accordingly.
- Comfortable multitasking and learning different customer service management applications.
- Active listening skills and the ability to remain patient and calm under pressure.
- Strong attention to detail and time management.
- Ability to work independently and collaboratively.
Qualifications:
- High school diploma or equivalent
- 1 years of experience in customer service
- Ability to work flexible hours including evenings and weekends
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Positive and inclusive work environment
- Employee discounts at participating restaurants
Requirements
- Strong written and verbal communication and customer service skills.
- Ability to handle a variety of customer needs and provide solutions accordingly.
- Comfortable multitasking and learning different customer service management applications.
- Active listening skills and the ability to remain patient and calm under pressure.
- Strong attention to detail and time management.
- Ability to work independently and collaboratively.
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and development
- Positive and inclusive work environment
- Employee discounts at participating restaurants
Required Skills:
Strong written and verbal communication and customer service skills. Ability to handle a variety of customer needs and provide solutions accordingly. Comfortable multitasking and learning different customer service management applications. Active listening skills and the ability to remain patient and calm under pressure. Strong attention to detail and time management. Ability to work independently and collaboratively.
Required Education:
High school diploma or equivalent1 years of experience in customer serviceAbility to work flexible hours including evenings and weekends
Company Industry
IT Services and IT Consulting
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
