Client Experience Associate
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Job Location:
Raleigh, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the Role
6 & Fix is seeking a driven and upbeat Inside Sales Representative to join our HVAC division. This individual plays a key role in supporting our customers and coordinating between departments to ensure a seamless service experience. Youll thrive in a fast-paced environment where proactive communication attention to detail and a positive attitude are essential.
Key Responsibilities
- Prepare and review detailed repair estimates.
- Support field technicians by assisting with estimate creation and accurate pricing of repair work.
- Communicate clearly with customers regarding estimates costs timelines and next steps either during or after service calls.
- Debrief each service call ensuring customer information is accurate (equipment name address contact information etc.) as well as job summary.
- Perform daily follow-ups on open estimates and sales opportunities.
- Identify required OEM parts and/or for custom pricing for repairs needed or parts-only jobs.
- Answer inbound residential and commercial calls promptly (within 3 rings) and ensure calls are handled professionally and accurately.
- Coordinate and schedule field supervisors for in-person sales visits and technical lead calls.
- Proactively identify communicate and close sales opportunities with customers.
- Promote and sell maintenance membership plans to enhance customer value and company revenue.
- Maintain detailed records of customer interactions estimates and follow-up communications in Service Titan.
- Contribute to continuous improvement by participating in sales meetings product training and skill development activities.
Schedule & Work Environment
5-day rotation shift which will include remote weekend schedules
Fast-paced collaborative environment with strong support from leadership and peers
Qualifications
- High school diploma or equivalent required.
- Prior experience in customer service inside sales or dispatching required.
- Experience in the HVAC industry or related trades preferred.
- Strong communication and interpersonal skills with the ability to build trust and rapport with customers.
- Ability to set realistic expectations and keep customers informed of schedules pricing and timelines.
- Excellent organizational and multitasking abilities in a fast-paced environment.
- Proficiency in using computers including Microsoft Office CRM systems and web-based tools.
- Familiarity with the companys service area or the ability to read and interpret maps effectively.
Why Join 6 & Fix
At 6 & Fix were more than a service company were a team that values growth integrity and collaboration. We believe in investing in our people and empowering them to succeed.
Benefits include:
Paid Time Off / Vacation
Medical Dental & Vision Insurance
Supplemental Coverages
401(k) with Company Match
Paid Holidays
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
