Senior Analyst, production Support (English Services)(On-Site)

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Work at CBC/Radio-Canada

At CBC/Radio-Canada we create content that informs entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values which include creativity integrity inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting ever-changing industry Whether it be in front of the camera on air online or behind the scenes you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

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This role requires full-time on-site presence.

Your role

CBC British Columbia is looking for an IT Senior Analyst to join our Technology Services team. Reporting to the Supervisor of Technology Services for B.C. and Alberta you will be monitoring maintaining and improving the regions IT infrastructure in a media environment. You will be a vital part of the Technology Services team working closely with other Technologists that supports our programs and content generation for our streaming digital social radio and TV platforms. You will be a creative thinker with the desire to learn the technology behind the various content creation systems such as Avid Dalet and Adobe.

You will work closely with the CBC/Radio-Canadas Technology and Infrastructure department to document and develop troubleshooting and configuration procedures. You will be responsible with first and second tier network desktop and server support. You will be required to work a variety of shifts often independently and without supervision. You will care about the people you work with and will have a deep appreciation for different perspectives opinions and experiences. You will live and promote the values of diversity inclusion and respectful work culture.

Key Tasks:

• Receive support requests and respond to client network desktop and server requests in a polite and timely manner within the ServiceNow ticketing system.

• Monitor and troubleshoot possible network desktop and server connectivity or infrastructure related problems.

• Configure and install servers workstations and IT equipment.

• Audit IT technology and provide recommendations to improve reliability and performance.

• Provide root cause analysis on any network desktop and server outage.

• Outage Management: investigation communication triage and escalation.

• Participate in production changes and turnovers across the corporations infrastructure.

• Create supplement or update documentation for Technologists and end users.

• Create trouble cases with vendors service providers and the Technology and Infrastructure department to diagnose network desktop and server issues.

• Work as a team member with other technical and production staff.

We are looking for a candidate with the following:

• Bachelors degree or college diploma in computer science or other appropriate field as required in the role along with three (3) years of proven experience performing network operations duties; or relevant experience and proven ability in IT network administration and analysis

• Proficiency with Windows PC imaging and AD management

• Proficiency and knowledge of iOS/OS X apple products

• Proficiency with Cisco Internetworking (switching/routing)

• Proficiency in Microsoft Intune/Azure Administration

• Proficiency with various network protocols such as IP TCP UDP FTP ARP QoS VoIP OSPF DNS Spanning-tree ECMP VPC 802.1q 802.3ad GRE

• Proficiency with firewall concepts

• Proficiency with cloud computing and virtualization concepts (VMWare)

• Proficiency with Cisco wireless controllers and access points

• Knowledge of IP Telephony Systems

• Knowledge of Media over IP

• General knowledge of IT security

• General knowledge and interest in media production

• Strong English written and verbal communications skills. French and other languages are an asset.

• Ability to effectively communicate technical and non-technical issues and concepts to clients service providers and other Technologists

• Knowledge of digital video and digital audio technology and file transcode systems which may include Dalet and AVID products

• Knowledge of Media Exchange Layer (MXL) are an asset

• Ability to analyse network log information

• Ability to write documentation and technical specifications

• Ability to manage multiple priorities and urgent requests

• Ability to learn new skills and work well in a team

• Independent self-motivated and responsible

• Willingness to work outside of normal business hours (evenings and weekends) and occasional travel within British Columbia

Candidates may be subject to skills and knowledge testing.

We thank all applicants for their interest but only candidates selected for an interview will be contacted.

As part of our recruitment process candidates who advance to the next

step will be asked to complete a background check. This includes:

• A mandatory Criminal record check.

• Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio-Canada is committed to being a leader in reflecting our countrys diversity. Thats because we can only create and tell the stories that connect Canadians by having a workforce that mirrors the ever-changing makeup of our country. Thats why we as an employer value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued but also extend to and pervade all the services we provide as Canadas public broadcaster. For more information visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process please inform us as soon as possible by sending an e-mail to .

You are invited to consult and familiarize yourself with our Code of Conduct which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of the event that you become an employee it will be important to inform us as quickly as possible of any situation that because of your hiring constitutes or could appear to constitute a conflict of interest.

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