Customer Solutions Manager

Kent, WA - USA

Monthly Salary: $ 120000 - 165000

Posted on: 11 days ago

Vacancies: 1 Vacancy

Job Summary

At Stoke we believe that a thriving space economy leads to a vibrant sustainable and equitable future here on Earth. That is why we are building our fully and rapidly reusable vehicle Nova. It is designed to fly daily and solve the core challenges of space transportation it reduces cost increases availability and enhances reliability. By radically lowering the cost and increasing the cadence of launch were able to create a truly scalable space industry.

Our team is mission-driven collaborative and empowered with ownership of their work. If you want to work with some of the most dedicated and talented people on Earth come join us.

Description

As a Customer Solutions Manager youll lead the charge in helping worlds most innovative hardware engineers and manufacturers integrate adopt and scale with serve as their strategic partner and advocate driving onboarding excellence adoption momentum and long-term success while collaborating across teams to build scalable processes and tools that amplify customer impact.

Responsibilities

Customer Enablement & Onboarding Leadership: Design and execute tailored onboarding programs guiding customers through solution deployment and aligning technical implementation with their business objectives
Adoption Engine Development: Build and optimize customer adoption frameworks playbooks and self-service resources to accelerate usage across engineering and manufacturing teams and demonstrate measurable ROI
Technical & Domain Expertise: Serve as a trusted advisor on manufacturing data flows engineering workflows and systems integration with deep product mastery
Customer Partnership & Advocacy: Cultivate executive-level relationships ensure high satisfaction and retention and position customers as references
Scalability & Process Innovation: Develop repeatable tools templates and automation to support onboarding and adoption at scale; collaborate with product engineering and go-to-market teams to refine processes
Feedback Loop & Risk Mitigation: Proactively surface customer insights to influence product roadmap; identify and resolve risks before they escalate
Cross-functional Leadership: Partner with sales support product and engineering (often across time zones) to deliver seamless customer outcomes and internal alignment

Qualifications

10 years of experience in B2B SaaS with at least 3 years in a customer-facing technical or solutions role (e.g. Solutions Engineering Customer Success Technical Account Management Consulting Product Management)
Proven track record of building onboarding programs and adoption engines in engineering or manufacturing environments
Hands-on experience implementing or supporting complex systems such as MES ERP PLM or similar
Domain familiarity with aerospace defense energy or hardware-intensive industries
Exceptional communication stakeholder management and consultative skills able to influence technical and executive audiences
Strong process design and analytical thinking; comfortable building tools (e.g. dashboards workflows templates) for scalability
Ability and willingness to travel up to 50%

Benefits

Equity We know that our employees are the reason we succeed. To give everyone a stake in our future we are pleased to offer equity in the form of stock options to all regular full-time employees.
Comprehensive benefits program including subsidized medical dental and vision insurance
Company-paid life and disability insurance
401(k) plan with employer match
4 weeks Paid Time Off
Holidays 10 days (including an end-of-year closure)
Paid Family/Parental Leave
On-site gym or monthly wellness stipend (depending on location)
Dog friendly offices!

Compensation

Base Salary Target: $120000 $165000

This role is also eligible for additional variable compensation based on customer retention adoption metrics and team performance goals.

Our job posts are intentionally written to attract a wide variety of experience levels and we make decisions about the right fit on a per-candidate basis.

Your actual level and base salary will be decided based on your specific experience and skill level.

ITAR Requirements

To conform to U.S. Government space technology export regulations including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen lawful permanent resident of the U.S. protected individual as defined by 8 U.S.C. 1324b(a)(3) or eligible to obtain the required authorizations from the U.S. Department of State.

Equal Opportunity

The Company is an Equal Opportunity Employer including with respect to disability and veteran status. It is committed to compliance with all equal opportunity laws including the Immigration and Nationality Act (INA) and Title VII. It does not discriminate on the basis of nationality race citizenship immigration status or any other protected class when it comes to employment practices including hiring.

Employment at the Company is contingent upon satisfactory completion of reference and background checks and on your ability to prove your identity and authorization to work in the U.S. for the Company. Employees must comply with the United States Citizenship and Immigration Services employment verification requirements and therefore they must complete an Employment Eligibility Verification Form I-9 at the start of employment and re-verify authorization to work periodically.

Separate from this I-9 process this position entails access to certain technology and technical data that is restricted under U.S. export control laws and regulations. Employment or continued employment may be conditioned on your legal authorization to work with or have access to export control materials as necessary to perform your job.

E-Verify

Stoke Space uses E-Verify to confirm the identity and employment eligibility of all new hires.

Required Experience:

Manager