Associate, Product Channels
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Job Location:
Kuala Lumpur - Malaysia
Yearly Salary:
MYR 2 - 4
Posted on:
03-11-2025
Vacancies:
1 Vacancy
Job Summary
Do you want your voice heard and your actions to count
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG) one of the worlds leading financial groups. Across the globe were 150000 colleagues striving to make a difference for every client organization and community we serve. We stand for our values building long-term relationships serving society and fostering shared and sustainable growth for a better world.
With a vision to be the worlds most trusted financial group its part of our culture to put people first listen to new and diverse ideas and collaborate toward greater innovation speed and agility. This means investing in talent technologies and tools that empower you to own your career.
Join MUFG where being inspired is expected and making a meaningful impact is rewarded.
Position Purpose
To support the development maintenance and enhancement of MUFGs electronic banking channels and digital connectivity solutions for Transaction Banking clients. The role involves assisting in product development implementation support channel performance tracking regulatory compliance and operational coordination with regional and local stakeholders to ensure high-quality digital service delivery to clients.
Product Management & Support
Assist in the day-to-day management of electronic banking channels including host-to-host internet banking API and SWIFT connectivity.
Support product development and enhancement initiatives to align with regional strategy and market requirements.
Prepare and maintain product documentation operating procedures and marketing materials.
Support pricing billing setup and product profitability tracking.
Coordinate with IT and Operations to ensure system stability incident resolution and smooth client onboarding.
Stakeholder Management
Work closely with regional product teams and Head Office to implement global product initiatives and system upgrades.
Partner with Relationship Managers Implementation and Operations to deliver seamless client experience across product lifecycle.
Liaise with external vendors or service providers on system-related enhancements or issue resolution where applicable.
Risk Compliance & Governance
Ensure product operations and enhancements comply with regulatory and internal policies including IT risk and operational control standards.
Support documentation reviews testing and process updates as part of audit or control requirements.
Monitor product risk indicators and escalate potential issues promptly.
Maintain audit-ready documentation and contribute to risk assessments or product reviews.
Reporting & Analysis
Track and analyze channel utilization client adoption and performance metrics to identify improvement opportunities.
Prepare management reports dashboards and market benchmarking on digital channel performance and competition.
Conduct periodic industry and market research to support product roadmap and new initiatives.
Qualifications
Bachelors degree in Business Finance Banking Information Technology or related field.
24 years of experience in Transaction Banking Cash Management Digital Channels or related technology-driven banking role.
Exposure to channel management system implementation or product development preferred.
Understanding of electronic banking systems connectivity (Host-to-Host SWIFT API) and ISO 20022 standards an advantage.
Experience working with regional or cross-functional teams will be an added benefit.
Skills & Attributes
Strong analytical and problem-solving skills; able to interpret data and identify trends.
Excellent coordination and stakeholder communication skills across internal and regional teams.
Detail-oriented with sound understanding of risk control compliance and operational processes.
Proficient in Microsoft Excel PowerPoint and data visualization tools for reporting and analysis.
Curious and proactive learner with interest in digital innovation fintech and transaction banking trends.
Team player with ability to work independently under minimal supervision in a fast-paced environment.
Fluent in English (both written and verbal); additional Asian language proficiency is a plus.
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit regardless of race religion or gender.
Required Experience:
IC
Key Skills
- Marketing
- Quality Assurance
- Agile
- Product Demos
- Analysis Skills
- Jira
- Project Management
- Product Management
- Qualitative Analysis
- Confluence
- Internet Of Things
- Product Development
About Company
MUFG is a leading global financial group backed by 2,700 locations in over 50 countries and regions, offering comprehensive and tailored financial solutions to our clients worldwide.
