Plumbing Administrator
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Job Location:
Coral Springs, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
26 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Plumbing Administrator
Job Description:
All Year Cooling and Plumbing is seeking a detail-oriented and organized Plumbing Administrator to join our team. As a Plumbing Administrator you will report directly to the Plumbing Division Operations Manager and serve as a key support role in ensuring smooth plumbing operations. You will be responsible for administrative coordination customer service support and operational efficiency to help deliver exceptional plumbing services to our valued customers across South Florida and the Gulf Coast including the Naples area. Your organizational skills and attention to detail will be essential in supporting the growth and success of our plumbing division.
Responsibilities and Duties:
Assist with leads input and management (working toward our eventual goal of a dedicated plumbing dispatcher) Coordinate and manage scheduling of all jobs once contracts are signed by plumbers and sales team
Assist with Service Titan jobs workflow compliance and system management
Provide customer service resolution for low-level plumbing-related customer concerns and inquiries
Coordinate with staff to manage parts lists for upcoming scheduled jobs
Maintain accurate records of service calls job schedules and customer communications
Support the Plumbing Division Operations Manager with administrative tasks and reporting
Process work orders and ensure proper documentation is completed for all jobs
Coordinate communication between plumbers sales team and customers regarding scheduling changes
Assist with invoicing and billing processes related to plumbing services
Monitor job progress and follow up on completed work for customer satisfaction
Maintain filing systems and ensure proper documentation for warranty and service records
Collaborate with dispatchers customer service representatives and other administrative staff
Assist with inventory tracking and coordination of parts and materials
Handle routine correspondence and communication with customers and vendors
Qualifications:
Proven experience in administrative or customer service roles preferably in the service industry
Strong organizational and time management skills with attention to detail
Proficiency in computer systems and software including scheduling and CRM platforms
Experience with Service Titan or similar field service management software preferred
Excellent communication skills both written and verbal
Strong customer service orientation with problem-solving abilities
Ability to multitask and prioritize responsibilities in a fast-paced environment
Professional phone manner and interpersonal skills
High school diploma or equivalent required; additional administrative training preferred
Ability to work collaboratively with team members at all levels
Reliable and punctual with strong work ethic
Must be able to pass a background check and drug screening
Additional Information:
Equal Employment Opportunity:
All Year Cooling and Plumbing is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join our dedicated team at All Year Cooling and Plumbing and contribute to our commitment to delivering exceptional plumbing service and customer satisfaction to our valued customers across South Florida and the Gulf Coast.
Job Description:
All Year Cooling and Plumbing is seeking a detail-oriented and organized Plumbing Administrator to join our team. As a Plumbing Administrator you will report directly to the Plumbing Division Operations Manager and serve as a key support role in ensuring smooth plumbing operations. You will be responsible for administrative coordination customer service support and operational efficiency to help deliver exceptional plumbing services to our valued customers across South Florida and the Gulf Coast including the Naples area. Your organizational skills and attention to detail will be essential in supporting the growth and success of our plumbing division.
Responsibilities and Duties:
Assist with leads input and management (working toward our eventual goal of a dedicated plumbing dispatcher) Coordinate and manage scheduling of all jobs once contracts are signed by plumbers and sales team
Assist with Service Titan jobs workflow compliance and system management
Provide customer service resolution for low-level plumbing-related customer concerns and inquiries
Coordinate with staff to manage parts lists for upcoming scheduled jobs
Maintain accurate records of service calls job schedules and customer communications
Support the Plumbing Division Operations Manager with administrative tasks and reporting
Process work orders and ensure proper documentation is completed for all jobs
Coordinate communication between plumbers sales team and customers regarding scheduling changes
Assist with invoicing and billing processes related to plumbing services
Monitor job progress and follow up on completed work for customer satisfaction
Maintain filing systems and ensure proper documentation for warranty and service records
Collaborate with dispatchers customer service representatives and other administrative staff
Assist with inventory tracking and coordination of parts and materials
Handle routine correspondence and communication with customers and vendors
Qualifications:
Proven experience in administrative or customer service roles preferably in the service industry
Strong organizational and time management skills with attention to detail
Proficiency in computer systems and software including scheduling and CRM platforms
Experience with Service Titan or similar field service management software preferred
Excellent communication skills both written and verbal
Strong customer service orientation with problem-solving abilities
Ability to multitask and prioritize responsibilities in a fast-paced environment
Professional phone manner and interpersonal skills
High school diploma or equivalent required; additional administrative training preferred
Ability to work collaboratively with team members at all levels
Reliable and punctual with strong work ethic
Must be able to pass a background check and drug screening
Additional Information:
Equal Employment Opportunity:
All Year Cooling and Plumbing is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join our dedicated team at All Year Cooling and Plumbing and contribute to our commitment to delivering exceptional plumbing service and customer satisfaction to our valued customers across South Florida and the Gulf Coast.
Required Experience:
Unclear Seniority
Key Skills
- Mechanical Design
- System Design
- Bluebeam
- Autodesk
- Mechanical Engineering
- Plumbing
- Autocad
- HVAC Design
- Ductwork
- NavisWorks
- Revit
- Trane TRACE
About Company
Proudly serving Miami, Naples, and all of South Florida providing expert AC and plumbing services. Get a free AC or plumbing estimate.
