Thermal Project Leader Reno,NV

The Project Leader will provide world class start-up leadership for large high-profile orders of Vertiv Thermal equipment. The PL is the primary Vertiv Service representative for large jobs from factory testing through start-up site acceptance testing and project PL is required to establish promote and maintain excellent rapport with all customers co-workers sales representatives and others as appropriate. The PL is also required to maintain continuous communication with CRC Area/District Offices and Area Managers.

DUTIES & RESPONSIBILITIES:

ROLE

• Relies on extensive experience and judgment to plan and accomplish work related goals
• Requires no direct supervision
• Leads and directs the work of others
• Provides guidance to others on complicated situations
• Factory certified on a variety of products that interact with Vertiv systems:
• Represent Service at all post-sale customer and contractor meetings for projects which the PL is assigned to by the Area Manager
• Coordinate start-up and site testing activities for assigned projects before it begins
  • Review site testing requirements and service items provided on the sales order
  • Review customer or third-party test procedures match to what was sold with the order
  • Assist and recommend man-power needs for the job
  • Gather all documentation for job (submittals as-built drawings in-house test procedures)
  • Tag equipment and open start-up & site testing tickets
  • Initiate SFA requests for custom made test procedures when provided by Vertiv Service and sold with the equipment
• Attend Factory Witness Testing for assigned projects represent Service in front of the customer contractor and consultant
• Assist contractors as required during installation of assigned projects
  • Coordinate Pre-Site meetings with contractor
  • Visit site on regular basis as agreed upon typically once per week for large jobs
  • Provide phone support to contractor for technical questions during installation
• Support start-up and site testing activities for assigned projects
  • Ensure sufficient man-power on site each day to perform start-up and site testing work
  • Assist during start-up and site testing as necessary depending upon man-power availability and site location
  • Provide first level of tech support assistance to speed up problem resolution
  • Arrange proper test equipment and heavy equipment (such as load banks) ensure all is on site at the times required
  • Monitor start-ups for timely completion work with sales rep and District Manager on providing quotes for additional services not paid for or excess labor requirements resulting from delays beyond Service control
  • Provide daily status reports to Service management and sales rep
  • Support District Offices or Thermal Technical Support as requested even for projects not directly assigned to by the Area Manager
  • Assist or coordinate PMs for large customers as requested by District Manager
  • Provide phone or on-site support for remedial services calls
  • Provide a first line of high-level technical support on-site for critical customer problem resolutions

TECHNICAL

• Provide On-the-Job training and on-site direction to associates for assigned projects
• Conduct field customer training for assigned projects as required
• Communicate with Thermal Technical Support on equipment issues
• Keep current on Safety Bulletins Safety Field Change Notices Field Change Notices and Service Tips

SAFETY

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines 14 hours rule
• Report all work related accidents or injuries within 24 hours to the appropriate personnel
• Must be a role model to fellow associates with regards to safety by setting a positive example
• Point out potentially unsafe conditions to a customer or contractor as necessary and based on extensive experience with the authority to halt work on a project until conditions are corrected

ADMINISTRATION

• Coordinate assigned project completion customer training and close-out
  • Provide all test data and start-up reports in a final package to the customer
  • Coordinate any additional training bought with the sales order provided either by the Customer Engineer Thermal Tech Support or the Project Leader directly
• Provide Time and Material quotes for customers or contractors for assigned projects as necessary
• Coordinate subcontracted services and equipment rentals for assigned projects provide purchase orders to vendors as required
• Gather all Service revenue (sales order and any additional POs) & costs (labor equipment and subcontracted) for assigned projects and report to Thermal Technical Support for regular profit/loss reports to Service management
• Review and process submittal drawings
• Log all technical support telephone calls
• Provide accurate and timely reporting in accordance with published guidelines
  • Time cards expense reports mileage reports ticket closure forms et al.
• Maintain company property according to company policies
  • Vehicle credit cards PPE test equipment laptop pager et al.

CUSTOMER SATISFACTION

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer or contractor where applicable
• Coordinate and attend customer or contractor meetings as required
• Maintain customer satisfaction rates according to company guidelines

PERFORMANCE

• Complete all work in an efficient and timely manner
• Capable of making strong decisions technical and commercial under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate according to company guidelines
• Adhere to company dress code and safety regulations
• Understand and comply with company startup/escalation process and procedures
• In all aspects of job requirements must lead by example and conduct themselves in a higher standard. Must act and perform as a role model to all field associates
  • Maintain proper and adequate level of internal communications
  • Ability to communicate with all levels within the organization -Managers co-workers Support Services sales electronic communications et al.
  • Conduct themselves in a high degree of professionalism and of service delivery
  • Ability to handle stressful situations and provide a calming effect to customer
  • High level of diplomacy when interacting with internal and external customers

KNOWLEDGE SKILLS & ABILITIES:

• Qualifications
  • To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education and/or Experience
  • Graduate of applicable HVAC Technical School apprenticeship or Military equivalent and nine years minimum same or similar work experience. OR High school education or equivalent and ten years minimum same or similar work experience.
  • Possess a working knowledge of refrigeration systems electrical systems temperature controls and overall HVAC expertise et al.
  • Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures
  • Strong knowledge of various industry standards such as OSHA and NFPA.
  • Product certifications up to date.
  • Understanding of project management processes and programs

• Technical skills
  • Must be able to read and interpret electrical one-line diagrams and hydronic circuit flow diagrams
  • Ability to give technical assistance via the telephone to internal or external customers on a regular basis
  • Provide on-site customer consultation must be able to present themselves as an expert in the field
  • Expert analytical problem-solving and communication skills (verbal and written) required.
  • Able to manage customer expectations during stressful situations
  • A high degree of communication supervisory organizational and management skills are required.
  • A good theoretical background and strong management skills are necessary.
  • Communicate effectively in writing and verbally with clients peers and management.
  • Good judgment dependable supervises large-scale projects with technical expertise and good business management skills.
  • Strong computer skills including editing formatting and using templates in Microsoft Word use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
• Strongskill sets:
  • Strong communication skills
    • Ability to communicate with all levels within the customer organization
    • Strong verbal communication
    • Excellent written skills
  • Able to manage stressful situations
  • Diplomacy
  • Troubleshooting skills
  • Safety procedures
  • Strong organizational and planning skills
  • Excellent time management ability capable of working without direct supervision
  • Computer skills
    • Advanced word processing report generation
    • Spreadsheet processing
    • Electronic mail
    • Test equipment and data analysis programs
    • Familiarity with computer networks
  • Experience with commissioning applications such as CxAlloy
  • Mechanical aptitude
• Due to the safety sensitive aspect of the role candidates are required to successfully pass a drug test prior to addition you will also be required to complete and pass a pre-employment background check and a motor vehicle records all aspects of the job need to lead by example and held to a higher standard of conduct

WORKING CONDITIONS:

• Minimum of 10% domestic travel is required
• Hour/Day on-call availability through a national paging system
• Valid drivers license
• Valid U.S. passport required
• Deployable in the event of emergencies
• Willing to work flexible hours weekends holidays and night work.
• Must be at least 18 years old

PHYSICAL REQUIREMENTS:

While performing duties of the above jobs the associate is regularly required to stand walk use hands and fingers handle or feel objects tools or other components; reach with hands and arms; stoop kneel crouch or crawl; talk hear and associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision distant vision color vision peripheral vision depth perception and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law) provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. . Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv we offer the stability of a global leader in a growing industry andthe opportunity of a startup. We design manufacture and service the mission-critical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial environments. With $5 billion in sales a strong customer base and global reach in nearly 70 countries our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to. If you are interested in applying or learning more about this role please visit the companys career page located on Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.

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