Veterinary Technician Medical Staff and Floor Manager

Summary:

Who we are Community Medicine:

Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care We did. The ASPCAs Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics serving underserved communities in New York Miami and Los Angeles. We help pet owners overcome barriers to care bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect assisting pet owners in making informed decisions about their pets health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA you join a team of over 1000 dedicated colleagues with deep knowledge skills and passion for the animals we serve.

What youll do:

As the Licensed Veterinary Technician Staff and Floor Manager at the Community Veterinary Clinic (CVC) youll be a vital member of our veterinary medical team. Youll support two medical functionshigh quality/high volume spay neuter surgery (HQHVSN) and primary pet care (PPC) which provides preventive and basic veterinary carefor pet cats and dogs living with their families in ASPCA service areas and animals in the care of the rescue community. Throughout the day youll be responsible for directing workflow on the floor assisting the veterinarian in administering medical treatments and communicating with clients. Youll work closely with the CVC management team to coordinate the flow of work throughout the day to deliver high quality care and optimize our impact for animals in the communities we serve.

What youll get:

• Work/life balance:

  • paid vacation time to relax

  • paid sick time to heal

  • three paid continuing education days and a CE stipend to keep your skills sharp

  • ten paid holidays to observe

  • plus - paid personal time to celebrate what and when you like

• Terrific benefits package: medical dental and vision insurance pre-tax dependent care and health flexible spending accounts (FSAs) 401(k) plan with generous employer contributions beginning after one year of service employer-paid life and long-term disability insurance and more (note that benefits are subject to change annually)

• Room to grow: the ASPCA has robust professional development programs to help you grow as a medical professional and a leader

• Support: we are one of the largest and most impactful animal welfare organizations in the world so you will always have a strong team to lean on and cheer you on

Compensation:

Starting pay for the successful applicant will depend on a variety of factors including but not limited to education training experience location business needs internal equity market demands or budgeted amount for the role. The target hiring range is for new hire offers only and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

• The target hiring range for this role is $44.24 - $46.64 / hour.

This position is eligible for a signing bonusof $2500 and a retention bonus of $2500 after one year of service.

Work Schedule and Location:

• This is typically a Monday Friday 8-hour schedule; flexibility to work occasionally beyond the scheduled workday required. Schedules are subject to change at the sole discretion of the ASPCA.

• This is an on-site position at the Community Veterinary Clinic

Responsibilities:

Responsibilities will include but are not limited to:

Medical/Floor Management

Veterinary Technology:

• Perform a broad range of veterinary technician functions including venipuncture anesthesia monitoring surgical preparation and assistance diagnostics pharmacy and patient recovery

• Work side by side with staff veterinarians technicians and assistants to support both HQHVSN and PPC for cats and dogs

• Use low-stress gentle animal handling techniques to provide a safe and compassionate environment for animals in our care our staff and for our clients

• Communicate effectively with clients using a kind nonjudgmental approach - assist with intake obtain history and discharge patients

Floor Management:

• Oversee workflow on the clinic floor and ensure that all medical staff are efficiently using their time and skills to help the optimal number of patients daily

• Be a consistent and visible presence in the clinic to answer questions make timely adjustments offer support receive/give feedback lend a hand and foster understanding and commitment to ASPCAs mission

• Ensure staff consistently delivers high-quality patient care and adheres to CMs standard operating procedures and guidelines

• Coach nursing staff to handle patients in a gentle low-stress manner; instill the guiding principle that everyone can and should actively support the animals behavioral and mental health in everything they do

• Coach staff to communicate effectively with clients to accurately relay information and to gather patient history and other information using open ended questions and a non-judgmental approach

• Ensure technicians comply with DEA regulations and CM protocols for handling and dispensing controlled drugs. Monitor drug logs for accuracy and completeness; correct and report issues to clinic director

• Ensure staff take all mandatory rest and meal breaks and adhere to time and attendance guidelines

Training:

• Train and onboard new nursing team members including hands-on skills training and weekly online training modules

• Monitor and assess trainees progress provide regular developmental feedback and coaching

• Assist with training rotating Interns and Residents and veterinary and technical students through coaching discussion and demonstration

People Management & Operations

• Serve on the CVC Leadership Team

• Support a culture of kindness respect belonging and teamwork through regular 1:1s recognition developmental coaching performance evaluation and feedback

• Work with the CVC Leadership Team to achieve daily clinic goals

• Lead a culture of safety and security in the clinic report safety incidents promptly and address root causes to prevent future injuries or accidents

• Assist with hiring new staff

• Schedule nursing staff for optimal coverage

• Manage team time and attendance - review time sheets for accuracy review and approve time off requests according to clinic guidelines

• Facilitate daily huddles to ensure staff have information they need each day

• Meet regularly with the CVC management team; provide open communication feedback and solutions when things arent working as they should

• Attend required workshops or meetings

Exemplifies the ASPCAs Core Values:

• HasCommitmentand dedication to improving the lives of animals

• DemonstratesOwnershipand feels responsible for outcomes

• Believes inTeam that we are stronger together

• Seeks toElevateothers and reimagine what is possible

• Focuses onImpact specifically making change for animals

Education and Work Experience:

• Must have graduated from an accredited school of veterinary science technology (2 or 4 year program) or the equivalent as determined by the New York State Education Department

• Minimum five years experience as a Registered Veterinary Technician in small animal medicine and surgery; experience in shelter medicine and/or high volume spay/neuter surgery strongly preferred

• Minimum two years people management experience

Qualifications:

• Must have current New York State Veterinary Technician License

• Ability to work well within a team and communicate effectively with all levels of staff

• Desire to serve clients in a kind helpful and nonjudgmental manner

• Ability to thrive in a fast-paced challenging environment

• Strong interest in animal welfare and serving underserved communities

• Must possess excellent animal handling skills

• Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance

• Must possess the ability to work standing for 8 or more hours

• Fear Free Shelter certification is required within 60 days of hire

Language:

English (Required)

Bilingual (Spanish) Preferred

Stay Connected Join Our Talent Community:

If you are interested in joining our team but do not see a position listed that fits your experience or interests please to stay connected to future opportunities with the ASPCA.

Qualifications:

Language:

Education and Work Experience: