Engineer

Hyderabad - Pakistan

Monthly Salary: Not Disclosed

Posted on: 19 days ago

Vacancies: 1 Vacancy

Department:

Engineering

Job Summary

Cyara is the worlds leading Automated CX Assurance Platform provider enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands including Airbnb and NAB trust Cyara to deliver customer smiles at promise is Customer Smiles - Delivered at Scale and as a member of Cyaras team youll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us Check out:

Cyaras Values:

At Cyara our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first collaborating globally and always striving to improve. We take smart risks and Innovate Boldly setting new standards and learning from every experience. Integrity First is our cornerstonewe value humility authenticity and respect for diversity building trust in all we do. We Embrace Curiosity by empowering you to experiment learn and grow in a dynamic environment. At Cyara our values drive us forward shaping a culture where innovation and excellence thrive.

Cyaras Diversity Equity Inclusive and Belonging:

At Cyara we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity equity inclusion and belonging (DEIB). We strive to cultivate an environment where every individual feels valued respected and empowered to bring their whole selves to work contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies practices and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities regardless of legally protected statuses such as sex race color ethnicity national origin age religion disability sexual orientation gender identity veteran status or medical condition. By celebrating our differences and championing inclusivity we enrich our organization make more thoughtful decisions and drive collective success.

Primary Skills

AI/ML & Generative AI Expertise
Extensive professional experience in Machine Learning Generative AI andNatural Language Processing (NLP) with Python
Proven hands-on experience designing and implementing solutions using LLMs (e.g. RAG systems fine-tuning prompt engineering).
Deep understanding of ML and LLM/NLP evaluation techniques (e.g. precision recall F1 and metrics for assessing hallucination relevance and context).
Demonstrable experience integrating AI/ML models into applications via APIs microservices and other integration patterns.
Experience analyzing and benchmarking model performance across multiple datasets and use cases.
Strong understanding of AI trustworthiness principles including model accuracy interpretability robustness and responsible AI practices.

Secondary Skills

Fullstack Expertise
Extensive professional experience in full-stack development.
Strong proficiency in backend development withNodeJS.
Strong proficiency in front-end development withReact.
Deep experience with database design and management specificallyPostgresand generalSQL.
Proven experience with cloud platforms specificallyAWS(e.g. EC2 S3 Lambda RDS Bedrock SageMaker).
Proven track record in designing and maintaining enterprise-grade scalable web applications.
Experience with containerization (Docker Kubernetes).
Good to have skills - AI Agents Agentic AI MCP

Agencies:Thanks but weve got this one! Please no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyaraspolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement inplaceand they must have been assigned the specific requisition to which they submit resumes by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and in the event a candidate is submitted outside of this policy is hired no fee or payment of any kind will be paid

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Senior IC

Cyaras Values:

Cyaras Diversity Equity Inclusive and Belonging:

Primary Skills

AI/ML & Generative AI Expertise
Extensive professional experience in Machine Learning Generative AI andNatural Language Processing (NLP) with Python
Proven hands-on experience designing and implementing solutions using LLMs (e.g. RAG systems fine-tuning prompt engineering).
Deep understanding of ML and LLM/NLP evaluation techniques (e.g. precision recall F1 and metrics for assessing hallucination relevance and context).
Demonstrable experience integrating AI/ML models into applications via APIs microservices and other integration patterns.
Experience analyzing and benchmarking model performance across multiple datasets and use cases.
Strong understanding of AI trustworthiness principles including model accuracy interpretability robustness and responsible AI practices.

Secondary Skills

Fullstack Expertise
Extensive professional experience in full-stack development.
Strong proficiency in backend development withNodeJS.
Strong proficiency in front-end development withReact.
Deep experience with database design and management specificallyPostgresand generalSQL.
Proven experience with cloud platforms specificallyAWS(e.g. EC2 S3 Lambda RDS Bedrock SageMaker).
Proven track record in designing and maintaining enterprise-grade scalable web applications.
Experience with containerization (Docker Kubernetes).
Good to have skills - AI Agents Agentic AI MCP