Senior Customer Success Manager
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Job Location:
Buenos Aires - Argentina
Monthly Salary:
Not Disclosed
Posted on:
02-11-2025
Vacancies:
1 Vacancy
Job Summary
Role summary
Hybrid
Full-time
Payoneer is looking for a highly motivated Customer Success Manager. You will be tasked with enabling SMBs and independent professional businesses in the region to pay and get paid globally with Payoneers fast flexible secure and low-cost solutions.
Your responsibilities will include working with our customers to co-build their growth strategy increasing market penetration and Payoneer s product and services portfolio adoption. You will also be responsible for implementing innovative initiatives for longtail customers growth within the leading online verticals in the world. You will be working in a very dynamic challenging and multidisciplinary environment very close to Product Marketing and Operations teams to successfully build and implement our Growth strategy in the region.
The ideal candidate will be comfortable in a fast-paced multi-tasked high energy and entrepreneur environment. Candidate should possess Account Management experience as well as outstanding analytical and communicational skills. Project management skills will be a must. Is this you
What youll do
- Analyze behavior and find clusters in your portfolio to address specific initiatives.
- Identify Upsell and Xsell opportunities to accelerate growth. Build and lead massive scalable initiatives according to those findings.
- Build a growth plan in sync with the global team to build a local agenda improving Payoneer Brand Awareness and increasing our market share in the region.
- Identify business opportunities build the go to market plan develop solutions that match customers needs and successfully implement the roadmap.
- Build business success stories and case studies.
Who you are
- 5 years of account management business development or other relevant experience
- Bachelors degree preferably in business or industrial engineering
- Fluent in English Spanish Portuguese.
- Expertise in developing business cases financial analyses and modeling analyzing and forecasting economic and financial impacts
- Strong written and verbal communication skills
- Ability to present a business case to key stakeholders
- Data oriented possesses a high level of attention to detail with strong analytical and business reasoning skills
- Record of accomplishment in meeting and exceeding business targets
- Ability to make decisions in a changing environment anticipate future needs and drive results
- High level of organization focus and ability to work under pressure
What could set you apart
- Be proactive to enhance our product portfolio and offer for the region working very close to Product and Marketing teams.
- Be analytical to better understand business performance and find the rough diamonds to develop. Ability to see the big picture understand business key drivers and how they relate to each other to drive profitable growth.
- Be entrepreneurial to develop what is needed to bring the opportunities onboard.
#LI-AB4
#LI-Hybrid
Required Experience:
Manager
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through our cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solu ... View more
