Finnish-speaking Team Lead in Warsaw, Poland

Do you want to take your leadership career to the next level in an international environment Our client is looking for a Finnish-speaking Team Leader to join their office in Warsaw Poland!

Join our clients dynamic team guiding and developing a group of customer service associates to achieve top performance and deliver exceptional customer experiences. Benefit from relocation support comprehensive training and a multicultural work environment where growth and collaboration are valued.

About the company
This global technology and services leader helps top brands grow through digital solutions and customer experience innovation specializing in digital content performance analytics and customer support across 70 countries. With advanced tools training and career opportunities it fosters innovation and inclusivity to create transformative business experiences.

What will you do

• Supervise and manage a team of call center associates ensuring adherence to policies and performance goals

• Coach team members regularly to achieve performance metrics

• Identify performance issues and implement action plans for improvement

• Ensure service delivery meets contractual KPIs and financial targets

• Handle escalated customer calls and provide subject matter expertise

• Conduct team meetings and organize team activities to promote engagement

• Stay updated on internal processes policies and procedures

• Promote company values through positive leadership and motivation

Candidate profile

• Proven experience as a Team Leader

• Experience in a BPO environment is an advantage

• Fluency in Finnish (C2) and English (B2 or higher)

• Strong leadership coaching and communication skills

• Ability to work effectively under pressure and meet deadlines

• Excellent organizational and problem-solving skills

• Willingness to work on a rotating schedule MondaySunday between 7:00 am and 8:30 pm from the Warsaw office

Employer offers

• Competitive salary and benefits

• Relocation support for candidates moving to Poland

• Comprehensive training programs

• Health and wellness benefits including medical insurance with Luxmed

• Flexible work schedules

• Career growth opportunities within a global organization

• Inclusive and diverse work culture

About Warsaw
Polands vibrant capital combines modern city life with rich history and culture. With affordable living costs a welcoming international community and plenty of entertainment options Warsaw is the ideal destination for professionals seeking both career growth and quality of life.

Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400 partners in over 40 countries we have successfully helped more than 5400 candidates secure their dream jobs.