Customer Service Representative
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Job Location:
Prague - Czech Republic
Yearly Salary:
CZK 5 - 7
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
System Implementation & Project Leadership
- Lead end-to-end implementation projects of new CRM/ERP systems (e.g. Salesforce MS Dynamics ABS) and process automation tools within the Customer Care area.
- Manage project timelines deliverables and stakeholder communication to ensure successful rollout and adoption.
- Collaborate with IT Sales Logistics and Finance teams to align system functionality with business needs.
- Identify opportunities for system improvements and process standardization across countries and departments.
- Develop and document new workflows procedures and user guidelines to ensure smooth transition and effective use of new tools.
Customer Care Excellence
- Oversee complex customer interactions and ensure high-quality service delivery through optimized processes and tools.
- Support regional and global teams in achieving operational excellence through data-driven insights reporting and process improvement.
- Proactively identify systemic issues or recurring challenges and lead initiatives to resolve them sustainably.
- Ensure compliance and consistency of customer data and contractual documentation across multiple systems.
- Support the standardization and harmonization of procedures to enhance efficiency and transparency.
Cross-Functional Collaboration
- Act as a key liaison between the Customer Care function and other business units (Sales Service Logistics Finance IT).
- Ensure alignment between operational teams and system development teams to improve workflow efficiency and customer satisfaction.
- Lead or contribute to cross-departmental projects ensuring seamless execution and clear accountability structures.
Skills and Qualifications
Essential:
- Bachelors degree (Business Administration Project Management IT or related field).
- Minimum 57 years of experience in customer operations system implementation or project management within an international or corporate environment.
- Proven experience in leading or managing system implementation projects (CRM/ERP/automation platforms).
- Strong project management and stakeholder coordination skills including planning execution and reporting.
- Excellent communication and interpersonal skills with ability to work cross-functionally and manage competing priorities.
- Proficiency in English (B2C1) and Czech (fluent) additional Slovak is a plus.
- Advanced skills in Microsoft Office Suite (Excel PowerPoint Outlook).
- Structured analytical and solutions-oriented mindset with high attention to detail.
Desirable:
- Hands-on experience with Salesforce Microsoft Dynamics or ABS.
- Experience in change management and user adoption strategies.
- Project management certification (e.g. Prince2 PMP Agile) is a plus.
Personal Profile
- Strategic thinker with strong execution skills and a can-do attitude.
- Comfortable working in a matrix organization and leading without direct authority.
- Driven by improvement innovation and efficiency.
- Capable of balancing strategic planning with operational follow-through.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
CWS-mattor ger ett snyggt intryck för kunderna, skyddar golvet, maximerar renligheten i lokalen och minskar städkostnaderna med upp till 70 %. Läs mer här.
