Night Concierge Porter

Night Concierge Rusacks St Andrews

If you are a dependable and dedicated individual with a passion for hospitality then Rusacks St Andrews has an amazing opportunity for you!

Description

We exist to create unforgettable experiences for every guest every time. Whether its offering a warm welcome late at night ensuring the safety and comfort of guests or providing assistance with those after-hours requests we take pride in the moments we help create.

At the core of everything we do are our REACH People Values:

Respect We treat every guest and colleague with kindness and dignity.
Excellence We go the extra mile in pursuit of outstanding service.
Accountability We take ownership of our actions and follow through on our promises.
Cooperation We work together as one team to deliver the best experience.
Honesty We act with integrity and transparency at all times.

How We Do It

We believe in teamwork positivity and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.

Whats the Role

As a Night Concierge at Rusacks St Andrews you will be the reassuring and professional presence during the overnight hours maintaining the highest standards of guest service security and attention to detail. You will ensure every guest enjoys a safe comfortable and memorable stay no matter what time of day or night.

Your responsibilities will include (but are not limited to):

• Providing a warm courteous welcome to all late arrivals and assisting with check-ins and departures as required.

• Handling guest requests efficiently and professionally throughout the night ensuring prompt resolution of any issues.

• Monitoring the safety and security of the hotel carrying out regular patrols and checks in line with procedures.

• Maintaining awareness of all hotel areas and responding swiftly to any incidents or emergencies.

• Supporting Front Office operations including reservations guest correspondence and administrative duties.

• Coordinating with other departments to ensure smooth handover and continuity between day and night teams.

• Managing wake-up calls guest deliveries and transportation arrangements for early departures.

• Maintaining the presentation and cleanliness of the lobby and public areas overnight.

• Assisting with overnight auditing or reporting tasks if required.

The Person

Were looking for someone who thrives working independently and takes pride in being the go-to person when others rest. Calm professional and dependable youll embody the warmth and excellence that define Rusacks St Andrews.

The ideal candidate will have:

• Previous experience in a concierge night porter or front-of-house role (preferably in a luxury or boutique hotel).

• A strong sense of responsibility and professionalism.

• Excellent communication and problem-solving skills.

• Confidence in handling guest requests and ensuring safety procedures are followed.

• A calm reassuring manner and ability to work effectively under minimal supervision.

• Good IT and administrative skills with experience in hotel systems an advantage.

• Flexibility to work night shifts weekends and public holidays as part of a rota.

The Perks

• Generous discounts on accommodation dining and leisure across the group

• Career development and training opportunities

• Recognition and rewards for high performance

• Complimentary meals during your shift

• Free on-site parking

• Access to retail and leisure discounts and cashback offers

Equal Opportunities

We are committed to recruitment practices that do not discriminate against any job applicant because of age disability gender reassignment race religion or belief sex sexual orientation marriage and civil partnership and pregnancy and maternity. We value diverse cultures ideas and people as part of our core DNA.

Right to Work

In line with the Asylum and Immigration Act 1996 we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

About us

Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the worlds most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here we invite locals neighbours and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service storytelling and adventure. For more information visit .