Customer Sales Agent (Full-Time)

• All our bookings occur online so you will be responsible for chatting with travelers via phone live chat and email
• Able to engage with customers and proactively move them down the sales funnel
• Converting customers who have either chosen a specific tour on or are comparing options by guiding them to the perfect choice and securing the booking
• Answering customer questions and providing information in a professional manner
• Making sure the customers questions are answered promptly and accurately. If you cant find the answers you will need to think fast and be resourceful to find the right response
• Handling booking cancellations changes payment issues and adjustments

• You have at least 1-2 years of experience in customer service or a sales background
• You speak German fluently (written and spoken) this is essential for the role
• You are sales driven with ability to sell via phone
• You are passionate about providing mind-blowing customer service and going the extra mile for your customers
• Love traveling and connecting with like-minded people bonus points if youve been on a multi-day tour
• Youre tech-savvy and comfortable working on a Mac with experience using online booking platforms and multiple tools at once - including AI-driven systems to boost efficiency
• You have multitasking abilities and are capable of handling high volumes of enquiries
• You are open-minded love challenges enthusiastic to learn and interested in travelling
• You dont know the meaning of I cant find the answer
• Work permission for the appropriate country to which you are applying
• Bonus skills: Fluency in additional languages such as French or Spanish is a strong plus

If you dont check every single box we still encourage you to apply as we value diversity and different perspectives!

What Youll Discover on Your Journey with Us:

Awesome Office
Located in the heart of the 1st District our headquarters offer a collaborative and fun atmosphere. Expect an open-plan office plenty of energy a few friendly pups from our barketing department spirited foosball matches and deluxe coffee machines to keep the team buzzing.

Flexibility Your Way
Enjoy the best of both worlds with our flexible model: we prioritize in-person collaboration through a strong office presence while also offering the freedom to work remotely at times - including up to one month each year from anywhere in the world.

Prioritizing Your Mental Health
We care about your well-being. Thats why weve partnered with Oliva a leading mental health platform offering confidential access to coaching therapy and mental wellness resources: whenever you need them.

Growth & Development
Your career journey matters to us. Through our annual Development and Reflection Talks (DaRT) we help you explore individual growth paths skill development and future our fast-growing environment cross-functional collaboration and learning are built into the everyday.

Sustainable & Supported Commuting
We fully cover your Wiener Linien annual pass or contribute toward your Klimaticket plus a 25 monthly home office allowance to support your remote setup.

Diverse & Inclusive by Nature
With over 30 nationalities represented across our global offices TourRadar is a proudly international team. English is our primary working language but youll hear many more in the mix - whether youre in the office or dialing in from afar.

Team Connection & Culture
Team Events: From trivia nights and wine tastings to rock climbing and hiking our monthly team events (virtual and in-person) are designed to keep us connected curious and having fun.
TourRadar Culture: Help shape how we work through our internal communities focused on wellbeing growth and inclusivity. Your voice matters here.