Guest Experience Team Leader

KEY RESPONSIBILITES

• Assist the Front Office Leadership team ensure the smooth and efficient operation of the Front Office department.
• Work alongside the team proactively handling guest complaints assist guests with requests professionally and efficiently.
• Provide efficient courteous friendly and professional information and service to all guests and colleagues.
• Work together with trust & transparency so that colleagues and management meet the goals of the departments.
• Assist in on-boarding training and induction for all Front Office employees.
• Direct daily front office operations and ensure Hotel policies and procedures are adhered to

Qualifications :

Knowledge and Experience

• A good working knowledge of OPERA Cloud
• Previous experience using ResaWEB TrustYou and HotelLINK desirable however not essential.
• Must hold or be willing to hold a current responsible service of Alcohol Certificate (recognized by QLD)
• Must hold or be willing to hold a current First Aid Certificate

Competencies

• An ability to understand and navigate complex stakeholder environments
• Strong focus and passion for hotel operations
• Sound understanding of emerging trends in the industry
• Demonstrated ability to coach mentor develop and inspire teams
• Confident and articulate communication and negotiation skills
• Demonstrated business acumen with the ability to make sound decisions and  understand commercial implications
• Ability to think strategically and plan on a mid to long term scale
• Strong personal integrity
• Entrepreneurial spirit with drive ambition and high level of energy
• Good interpersonal skills with ability to communicate with all levels of team members
• Flexible and able to embrace and respond effectively to change
• Role model in Accor values and Heartist culture.

Must hold valid Australian Work Rights

Additional Information :

So when will you be joining us

The Novotel brand is part of the Accor Group. As the global market leader Accor Hotels offers a worldwide network of hospitality and tourism services with a diverse portfolio of renowned brands. Just a few of the perks include:
Ongoing career and professional development opportunities
A rewarding work environment
Global discounts on hotel accommodation & Food and Beverage

Whats in it for you

• Uniform provided and laundry allowance provided
• Free staff meals during shift
• Generous ACCOR perks including discounted accommodation and restaurants
• A collaborative vibrant culture
• Professional development opportunities
• ACCOR Career Milestone celebrations
• A reward and recognition program

What are you waiting for  APPLY NOW!

Remote Work :

No

Employment Type :

Full-time