Technical Support Specialist II
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Job Location:
National Capital Region - Philippines
Monthly Salary:
Not Disclosed
Posted on:
02-11-2025
Vacancies:
1 Vacancy
Job Summary
Role Details
Type of Support:Omnichannel (Mix of Voice and Non Voice)Contract Duration:Full Time
Training Schedule:Open to shifting schedules (subject to business requirements)
Work Schedule:Open to shifting schedules (subject to business requirements)
Work Type and Location:Hybrid Cubao or Taguig
Expected Start Date:December 4 2025
About Us
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.
More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.
Join us at Crescendo and lets build the future of customer experience together.
The Role
We are thrilled to offer you an exciting opportunity to join our Crescendo team and make a significant difference! As a Technical Support Specialist II you will play a crucial role in our businesss growth by helping us achieve our goals of supporting our partners.
In your role you will be responsible for completing a daily back-office task queue. You will collaborate with Crescendos leadership partners and cross-functional teams to ensure the completion of tasks related to load calculations and permit processing of EV charger installations. This role involves ensuring you uphold high-quality performance standards with operational excellence. The ideal candidate will have a background in the electrical or energy sector and experience working in a multi-channel environment.
Our Crescendo team comprises talented and passionate individuals. When you join us you will work with like-minded individuals committed to offering outstanding service to our partners. This is an exceptional opportunity to advance your career and substantially contribute to our business.
What Youll Do:
- Process electrical load calculations and build wire runs for EV charger installations and
other home electrification projects. - Coordinate inspection scheduling and inspection requirement gathering for various
cities/counties - Prepare permit applications for all Treehouse deals.
- Follow up on permit completion and use critical thinking to determine the best next step
in the permitting process. - Complete ad hoc projects related to the four above tasks as needed and capacity allows.
What We Expect From You:
- You possess 2 years of experience in a BPO role preferably in technology energy or a related industry.
- Proficient in using blueprint and drafting software such as AutoCAD and Figma to interpret edit and collaborate on technical designs and user interface layouts with cross-functional teams.
- Created and regularly updated Standard Operating Procedures (SOPs) to ensure alignment with current workflows improve efficiency and support consistent team execution.
- You are detail-oriented and a self-starter who can solve problems independently or with others.
- You can effectively multitask while ensuring high-quality service delivery and timely task resolution.
- Proactive communication with partners in client-facing roles ensuring alignment on expectations providing timely updates and building strong trust-based relationships.
- You have prior experience or a strong interest in home electrification and are eager to deepen your knowledge and grow into an electrical expert.
- You are comfortable calling cities and counties to collect information and coordinate inspections.
- You have worked with a CRM system (e.g. Salesforce Hubspot etc.)
- Strong English proficiency (speaking and writing)
What Youll Get In Return:
- Competitive compensation based on experience
- Attractive benefits package including medical dental and vision options based on location
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training opportunities provided by Crescendo and outside entities
- 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.
- Care for others: Empathy is a key driver. When people thrive so does the mission.
- Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
- Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
- Take ownership: Bold choices with integrity at the corethats how impact lasts.
- Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.
Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .
PRIVACY NOTICE
Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.
Required Experience:
Senior IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
PartnerHero builds quality teams for unparalleled outcomes. We work with companies that care about quality, efficiency, people, culture, and retention.
