Service Design Manager
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Job Location:
Manchester - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Starting Monthly Gross Salary: 2000
Were looking for a Service Design Manager to lead the development and delivery of high-quality IT services that are inclusive user-centred and aligned with business needs. This is a strategic role that works across service transition project delivery and service management to ensure services are designed with the customer experience at their core.
Youll collaborate with cross-functional teams to embed service design principles integrate accessibility and automation and shape services that support a global organisation.
Key Responsibilities
Own and evolve the end-to-end service design process and principles
Embed service design into service selection contracts projects and architecture
Map customer journeys and service blueprints to identify opportunities for improvement
Integrate UX AI tools automation and accessibility into service design
Collaborate with Service Managers and Transition teams to ensure successful delivery
Work with technical and solution architects to align service design with broader architecture
Support the wider IT function with service design guidance and best practice
Document and understand end-to-end services across the organisation
What Were Looking For
We welcome applications from individuals of all backgrounds and experiences. If you bring a strong understanding of service design a collaborative approach and a passion for creating inclusive and effective services wed love to hear from you.
What We Offer
Were committed to creating an environment where people feel supported valued and empowered to grow. Heres what you can expect:
Office in an attractive location with a team of around 100 people
Shared parking spots available for those who drive
Mostly remote workingflexible with your team
An additional 6% on top of your monthly base salary to spend on wellness learning investments or other perks
Daily meal allowance of 8.50 fully covered
Extra days off to help you recharge
Life assurance to support your loved ones
Up to 20 days paid leave for sickness or caring responsibilities
Annual performance bonus based on individual contribution
Daily office refreshments
Unlimited access to LinkedIn Learning
Well-being support through apps and an Employee Assistance Programme
Events and workshops throughout the year
Opportunities to participate in volunteering and charity initiatives
Our Culture
We foster a people-first inclusive culture where everyone can thrive. Youll be part of a collaborative environment that values diverse perspectives encourages continuous learning and supports career development. Whether youre looking to advance your skills take on new challenges or make a meaningful impactthis is a place where you can do it all.
Required Experience:
Manager
Key Skills
- Haskell
- Construction Experience
- Management Experience
- Autodesk
- Design Thinking
- Library Services
- Drafting
- Project Management
- Relationship Management
- Adobe Photoshop
- Autocad
- Child Protective Services
About Company
The world’s biggest international organisations rely on us to help them make the right decisions in a fast-changing world. We combine the knowledge, experience and energy of the whole firm to solve our clients’ most complex challenges, wherever and whenever they arise.
