Director, Patient Services Data Strategy & Reporting

Introduction to role

Are you ready to lead a transformative journey in data strategy and reporting As the Director Patient Services Data Strategy and Reporting you will play a crucial role in shaping the future of patient services across North America. This position is your chance to architect and execute a comprehensive data strategy that aligns with business objectives driving actionable insights and optimal patient support. You will lead the development of innovative data platforms serve as a strategic advisor and manage a team dedicated to delivering robust analytics for excellence in patient services. Are you prepared to influence senior leaders and partner cross-functionally to make a significant impact

Accountabilities

• Strategic Leadership: Define communicate and drive a multi-year patient services data strategy aligning to business priorities and evolving patient experience goals.

• Business Alignment: Act as the main thought partner for Patient Services leaders interpreting business objectives and translating them into data initiatives and solutions.

• Platform Innovation: Guide the design development and continuous optimization of advanced data platforms (data warehouse self-service BI) leveraging industry best practices and emerging technologies.

• Governance & Compliance: Establish and refine data governance frameworks with rigorous controls ensuring privacy and compliance (HIPAA PHI/PII).

• Cross-Functional Collaboration: Build strong partnerships across Commercial US Patient Services IT Finance Legal and Compliance teams to execute integrated strategies manage data intersection points and uphold data stewardship principles.

• Analytics Excellence: Oversee the production of strategic dashboards and reporting systems that empower Patient Services leadership with actionable intelligence for daily operations and long-term planning.

• Change Management: Direct complex change initiatives including business process transformation and large-scale system implementations minimizing business disruption.

• Team Leadership: Recruit coach and empower a team of analysts and data professionals to deliver high-impact data products reporting modeling and visualization.

• Continuous Improvement: Champion a culture of innovation and automation proactively identifying opportunities to advance data quality accessibility and utility across Patient Services.

• US Patient Services Partnership: Provide hands-on expertise and strategic guidance to US Patient Services teams ensuring the data strategy meets their business requirements and supports top-tier patient outcomes.

Essential Skills/Experience

• Education: Bachelors degree required; Masters degree in a relevant field preferred.

• Experience: Minimum 8 years in data management architecture governance analytics metadata ETL pharmaceutical data platforms/warehousing and BI tools with at least 5 years in people leadership roles.

• Team Leadership Experience: Proven ability to hire manage and mentor team members fostering professional growth and delivering results.

• Strategic Impact: Demonstrated success in leading data strategy at a senior level ideally supporting Patient Services teams in the US.

• Technical Expertise: In-depth hands-on experience with cloud technologies (e.g. AWS Redshift Snowflake Azure) advanced SQL SAS/R/Python VBA and BI tools (QlikView Qlik Sense Tableau PowerBI etc).

• Data Governance: Proven track record managing data governance and compliance for sensitive patient data (PHI/PII/HIPAA).

• Project Leadership: Expertise managing large strategic change programs and complex system implementations.

• Stakeholder Management: Strong collaborator with executive presence and ability to influence senior leadership.

• Pharmaceutical Knowledge: Profound understanding of Patient Services operations Patient access Patient Hub data flows pharmaceutical data sources (Patient Access/HUB Specialty Pharmacy IQVIA/IMS SHA/Symphony Health) and best practices in pharma analytics.

• Communication: Superior verbal and written communication skills with the ability to present complex data concepts to senior stakeholders.

• Analytical Thinking: Exceptional problem-solving critical thinking and prioritization abilities balancing strategic vision with tactical execution.

• Travel: Ability to travel in Canada and the US for key meetings and business reviews (10%).

Desirable Skills/Experience

• Advanced Degree: Masters degree in Information Systems Data Science Business or related field.

• Rare Disease Experience: Prior experience in rare disease Patient Services organizations and commercial operations.

• Big Data & Innovation Exposure: Familiarity with leading big data solutions (Hadoop Hive Spark) and driving continuous improvement in a dynamic ecosystem.

• Industry Leadership:

Recognized thought leader in evolving data management trends espousing a proactive approach to future-proofing data strategy.

When we put unexpected teams in the same room we unleash bold thinking with the power to inspire life-changing -person working gives us the platform we need to connect work at pace and challenge perceptions. Thats why we work on average a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZenecas Alexion division youll find an environment where innovation thrives alongside a commitment to making a difference for patients with rare diseases. Our entrepreneurial spirit combined with global resources creates a dynamic workplace where your career can flourish. Youll be part of a team that values diversity and inclusiveness while driving impactful change. With tailored development programs designed to enhance your skills and deepen your understanding of patient journeys youll be empowered to make meaningful contributions every day.

Ready to take on this exciting challenge Apply now to join our team!