Loan Servicing Specialist, Customer Service

LendKey Technologies Inc. is a pioneer in digital network lending dedicated to simplifying the lending process for both financial institutions and borrowers. With more than 15 years of experience LendKey has facilitated more than $7 billion in loans through hundreds of credit unions and community banks nationwide. Our mission is to empower local lenders with innovative reliable technology that upholds community values while enabling access to national markets.

The Loan Servicing Specialist is responsible for providing top-tier customer service and support throughout the lifecycle of a loan. This role focuses on assisting customers with inquiries related to payments refunds and general account maintenance through inbound calls with potential communication through email and chat. The ideal candidate will demonstrate professionalism empathy and strong problem-solving skills while ensuring compliance with all federal and state regulations.

Compensation:

• Starting at $18.25/hour
• An additional $1 per hour when working closing shifts
• Monthly bonus up to $800

Location:

• Hybrid work week
• Monday Wednesday in Blue Ash office
• Thursday Friday option to work from home

Why work for us

We have a lot to offer those who are looking to take the next step in their career including:

• Opportunity to join a growing fintech
• Creative and transparent company culture
• Growth potential
• Comprehensive medical dental vision and life insurance benefits
• 21 days of paid time off
• Paid training

What Youll Be Doing:

• Primarily handle inbound customer service calls for our loan products. Providing exceptional customer service while guiding borrowers and cosigners through inquiries payments and payoff requests.
• Demonstrate in-depth knowledge of loan products systems and procedures. Providing individualized supportive and trustworthy customer care.
• Maintain confidentiality and security of borrower information.
• Accurately record and document customer interactions and account updates.
• Track and report recurring client issues lending trends and system challenges.
• Problem-solve and perform due diligence functions to ensure compliance with all federal and state regulations including the Fair Debt Collection Practices Act and bankruptcy laws.
• Collaborate with internal departments to ensure timely resolution of customer concerns.
• Meet or exceed daily weekly and monthly performance goals deadlines and quality objectives.
• Participate in departmental projects and continuous improvement initiatives as needed.

What Were Looking For:

• Proven ability to deliver outstanding customer service and handle sensitive borrower inquiries
• Excellent verbal and written communication skills
• Proficiency with computer systems and Microsoft suite with the ability to navigate multiple systems
• Strong problem-solving skills and the ability to think critically under pressure
• Adaptable team-oriented and able to thrive in a fast-paced environment
• Ability to manage multiple priorities and maintain accuracy and attention to detail
• Courteous professional and positive demeanor
• Prior financial or loan servicing experience is helpful but not required
• 1 year of customer service experience preferred
• Proficiency with computer systems and Microsoft suite

Culture fit:

Strong desire to work for a mission-based organization that emphasizes the importance of providing exceptional customer service and is aligned with our core values:Truthfulat all times;Helpfulto teammates clients and customers;Present committed & engaged to their teams and work;Drivento be courageous to make an impact; andDiligent& conscientious in executing every element of work.

What We Do:LendKey offers a comprehensive digital platform for private student loans student loan refinancing and home improvement loans allowing community-based financial institutions to expand their portfolios and serve more borrowers without increasing infrastructure. Through our ALIRO platform lenders can efficiently participate in buy and sell loans streamlining portfolio diversification and capital deployment.
For financial institutions LendKey provides turnkey solutions that include:

• End-to-end loan origination and servicing expertise
• Seamless access to a national network of lending partners
• Advanced risk mitigation and compliance support
• Opportunities to efficiently deploy capital and diversify portfolios

For borrowers LendKey delivers:

• Access to affordable competitive student loan products from trusted local lenders
• A simple transparent digital application and servicing experience
• The benefits of community-focused lending with the convenience of modern technology

LendKeys network lending model empowers both lenders and borrowers bridging the gap between local values and national reach.
LendKey is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status disability status or any other basis prohibited by applicable state or federal law. LendKey offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability please let us know at Visit for more information.