Program Manager – WW Field Supplier Management

Description -

Role purpose in one line: Own the global standardization and governance of Supplier SOWs and T&Cs so that markets buy the same scope in the same wayenabling superior rates predictable delivery and consistent customer outcomes.

Job Summary

The T&C Supplier Manager leads the design harmonization and adoption of global Supplier Statements of Work (SOW) and Terms & Conditions (T&C) across regions and service personas. The role partners with Legal Procurement (GIP/RFx) Finance Vendor Account Managers (VAMs) and Strategic Supplier managers to ensure contractual language and rate cards are consistent compliant and negotiationready directly improving cost structure and service experience.

Key Responsibilities

1) Global Standardization of SOW & T&C

• Build and maintain global SOW/T&C templates per service persona and category (incl. ratecard structure SLAs/OLAs acceptance criteria).

• Govern exceptions (clause and rate deviations) via a documented approval path and timebound controls; minimize marketspecific divergence.

2) Rate Optimization & Commercial Governance

• Translate standard scope into comparable rate cards; enable competitive events with Procurement (RFx) and RFx lead using the global template baseline.

• Track contracted vs. realized savings attributable to standardization.

3) Supplier Performance & Experience

• Embed service metrics (Speed Cost Quality) into SOWs; ensure supplier scorecards and QBRs use the same definitions and data fields.

4) Risk Compliance & Policy Alignment

• Ensure SOW/T&C enforce GDPR EHS and internal security/privacy standards; verify TPRA is completed pregolive and at renewal.

• Maintain auditable trails of template usage exceptions and QBR actions.

5) Change Management & Adoption

• Run enablement (playbooks FAQs training) with VAMs and markets; plan waves hypercare and leadership comms to drive adoption of T&C 2.0.

• Monitor template adoption coverage and exception aging; publish a monthly adoption dashboard.

6) Process & Tooling

• Partner with platform owners to ensure SOW changes are captured in SUP

• Continuously improve the SOW requesttosignature process and artifacts to reduce cycle time and rework.

7) Stakeholder Collaboration

• Work closely with Legal Procurement (GIP) Finance SSMs VAMs Global Process Management and market delivery leads to maintain alignment and resolve escalations.

• Prepare executiveready materials for Steering and Strategy reviews.

Education & Experience Recommended
Four-year or Graduate Degree in Business Administration or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 10 years of work experience preferably in project management HP Services business units and with global projects or a related field.

Preferred Certifications
Project Management Professional (PMP)

Knowledge & Skills
Accounting
Agile Methodology
Auditing
Billing
Change Management
Customer Relationship Management
Data Analysis
Finance
Key Performance Indicators (KPIs)
Marketing
Microsoft Project
Milestones (Project Management)
Process Improvement
Procurement
Project Documentation
Project Implementation
Project Management
Project Schedules
Risk Management
Subcontracting

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts large functions and leads large cross-division functional teams or projects.

Complexity
Provides highly innovative solutions to complex problems within established policy.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is$115850to$178400USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location job-related knowledge skills and experience.

Benefits:

HP offers a comprehensive benefits package for this position including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies including;

• 4-12 weeks fully paid parental leave based on tenure

• 11 paid holidays

• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time with or without notice subject to applicable law.

Job -

Schedule -

Shift -

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal