Customer Experience Team Leader

At Maersk were transforming global logistics connecting and simplifying supply chains to help our customers move goods anywhere seamlessly and sustainably. With over a century of innovation and leadership in trade and logistics we continue to pioneer integrated solutions that enable smarter faster and more resilient supply chains.

Position summary
We are looking for a Team Leader to oversee daily operations and ensure service excellence within our logistics team. The role involves managing performance guiding a team of specialists and driving process improvements aligned with Maersks global standards and customer expectations.

Key responsibilities

• Lead and motivate a team to achieve operational KPIs and deliver high-quality service.

• Monitor daily performance identify gaps and implement improvement actions.

• Act as a point of escalation for complex cases and ensure timely resolution.

• Foster a culture of continuous improvement and collaboration.

• Coordinate closely with cross-functional teams to ensure seamless operations.

• Ensure adherence to Maersks policies procedures and compliance standards.

• Support talent development training and succession planning within the team.

Requirements

• Bachelors degree in Business Administration International Trade Logistics or related field.

• Minimum of 35 years of experience in operations or customer service within logistics or supply chain.

• Previous experience in people management is essential.

• Strong analytical and problem-solving skills.

• Excellent communication and stakeholder management abilities.

• Proficiency in English (written and spoken).

• Knowledge of logistics processes and digital tools.

• Understanding of 4PL processes is a plus.

#LI-EM

#LI-Hybrid

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .