PM Front Desk Agent

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 27 days ago

Vacancies: 1 Vacancy

Job Summary

As a Front Desk Agent you are the first point of contact for guests playing a crucial role in ensuring a positive and memorable stay. This position involves managing check-ins and check-outs handling cashiering duties and attending to guests needs with prompt and personalized service. A strong commitment to exceeding guest expectations and maintaining a welcoming atmosphere is essential. Excellent communication skills a friendly demeanor and the ability to multitask in a fast-paced environment are required. Your role significantly contributes to overall guest satisfaction and the hotels reputation for excellence.

Essential Functions

Greet and welcome guests upon arrival ensuring a warm and friendly first impression.
Register guests into the computer system verifying reservation details and processing payments.
Handle cash and balance the cash drawer maintaining accurate financial records.
Provide guests with information about hotel facilities and local attractions.
Assist guests with check-out ensuring all services are correctly accounted for and processing various forms of payment.
Field guest complaints conduct research and resolve issues to ensure guest satisfaction.
Maintain extensive knowledge of the hotels services facilities and the local area.
Follow hotel policies and procedures including safety and security standards and continuously strive to improve operational standards.
Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
Work cohesively with the team supporting management and collaborating professionally with co-workers.

Skills and Abilities

Understand the mission vision and goals of the hotelâ
Must be able to prioritize and work efficiently with limited supervisionâ
Requires effective communication skills both verbal and written with the ability to upsell guests into rooms that fit their needsâ
Must possess basic computer skillsâ
Strong attention to detail and the ability to handle multiple tasks simultaneouslyâ
General knowledge of the city where hotel is located and its attractionsâ
Extensive knowledge of the hotel its services and facilitiesâ
Ability to handle cash and balance cash drawer requiredâ
Strong team player able to partner with management and other employees in a professional mannerâ

Job Qualifications/Requirements

Education: High School diploma or GED equivalenceâ

Experience: 1 year of Customer Service experience preferred

Additional: Will be required to work flexible scheduled shifts based on business needs

Physical Requirements:

The minimum physical requirements for this position include but are not limited to:

Must be able to lift and/or carry up to 40 pounds frequently to assist guests

Ability to stand for extended periods of time

Ability to hear understand and communicate orally and in writing to communicate with staff vendors and guests a normal in-person and phone conversation

Ability to bend and twist push and pull stoop and kneel

Ascend and descend a ladder

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract express implied or otherwise and does not alter the at will employment relationship of the employer or employee. Management reserves the right to change modify and/or alter any of the duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability please contact:

Required Experience:

Unclear Seniority