Job Description:

In order to support ASCCC Customer Care Airbus Operations is looking for a

Working Student - Customer Care (d/f/m)

You are a full time student looking for a working student position and want to get to know the work of a Customer Care Then apply now! We look forward to you supporting us in ASCCC Customer Care as a working student (d/f/m) with approx. 18 hours a week!

• Location: Hamburg - Fuhlsbüttel

• Start: 15.01.2026

• Duration: 11 months

You will receive a collectively agreed salary of at least 18.53 per hour depending on the job. There are also special payments such as vacation pay.

Definition working student

Working students are students who are enrolled at a University or some other institution of higher education and who are employed in a reasonably long fixed-term position parallel to their studies. This position must not be confused with an internship or with the possibility of writing a final thesis.

This employment usually takes place directly on the companys premises. A working students main focus remains on their studies which is why during term-time working students are not allowed to work more than 20 hours per week.

Working students therefore usually work near their place of study so as to conveniently combine studying and employment.

Your location

You will be working at the largest production site for civil aircraft situated in Hamburg. Its location on the southern banks of the river Elbe includes the option to commute by ferry. Experience the special flair of Hamburg in your spare time where vibrant cosmopolitan culture meets nautic legacy.

Your benefits

• In-depth insights into the operational processes of a globally operating aviation company.

• The chance to independently support initiatives for process optimization digitalization and internal communication directly influencing business effectiveness.

• Diverse work in three different teams enabling broad professional development.

• Valuable experience in building digital communication platforms and professional documentation.

• Collaboration in a dynamic and international team.

• Flexible working hours that can be optimally combined with your studies.

Your tasks and responsibilities

• Driving digital communication: Assisting in the development and maintenance of our internal Google Site (G-site) to serve as a central information hub.

• Creating clear documentation: Supporting the creation of comprehensive onboarding and training materials as well as various slide deck presentations.

• Enhancing internal and business communication: Developing and distributing compelling internal communications to keep the team informed and aligned.

• Improving customer knowledge and ensuring that we truly understand and meet our customers needs.

Desired skills and qualifications

• You are a full-time student (d/f/m) within Business Communication Marketing or a related field.

• Strong motivation to learn contribute daily and actively apply knowledge.

• Analytical and structured thinking skills with the ability to clearly visualize complex issues.

• Proven affinity for digital tools (e.g. G-Suite/Google Sites) and familiarity with AI applications (e.g. ChatGPT Copilot etc.) for efficiency enhancement.

• Excellent communication and writing skills for creating professional documentation presentations and internal updates.

• Openness and strong communication skills for international teamwork.

Please upload the following documents: cover letter CV relevant transcripts enrolment certificate.

Not a 100% match No worries! Airbus supports your personal growth.

Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

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