Piercer

The A&M Mission: Were more than just a jewellery brand were on a mission to revolutionise the jewellery experience.

Our Values & Culture: At A&M our values arent just words - theyre the heartbeat of how we show up every single day.

Grow Together. Celebrate Each Other. Break All Boundaries.

Were a company fuelled by growth recognition and pushing beyond the expected. We move fast think big and believe that progress is a shared journey. We champion one anothers wins and show up with support when it counts - because when one of us grows we all do. If youre inspired by collaboration driven by curiosity and energised by celebrating others youll thrive here at A&M.

Location: Cambridge UK.

Hours: 20 hours per week. Weekend working is preferred. If youre unable to work on weekends please let us know ahead of your Life Story and Values Interview.

Salary & Benefits: 17 p/h commission. See more on our benefits here.

Our Commitment: Sustainability starts with us. From community work caring for our suppliers and educating and supporting our team. See our commitments here.

Were excited to open our very first store in the heart of Cambridge early next year. This is another exciting milestone in our growth and expansion journey and were looking for a team that live and breathe our values and are ready to create unforgettable in-store experiences for our A&M community!

The Piercer Mission:

Were more than a piercing studio - were a community shaping the future of piercing and jewellery. As a visionary in your craft youll play a key role in empowering our customers to bring their dream curations to life guiding them with expertise artistry and heart every step of the way.

How youll drive success:

• You truly Host from the Heart radiating warmth being fully present taking ownership of every interaction and bringing intention to the smallest moments. Youll create a space where every individual and customer feels genuinely seen valued and cared for
• Youll inspire our community with styling advice executing precise and aesthetically pleasing piercings - all with a meticulous eye for detail and a genuine love for what you do
• Youll be the heartbeat of the customer experience. From the moment someone walks through the door youll lead with warmth confidence and authenticity to create a lasting meaningful connection with every customer
• Shine as a leader on the shop floor sharing your piercing expertise and passion with both customers and your team inspiring trust and elevating the energy around you
• Hold space with care and compassion especially during more emotional or sensitive moments
• Champion safety and excellence taking full ownership of the cleanliness and hygiene of your studio while proactively managing and maintaining piercing supplies to the highest standard

What youll need to thrive:

• This role is suitable for any Piercers with at least 1.5 years experience in a studio looking for that next step in their journey
• A values champion and brand ambassador our values resonate deeply with you
• You radiate positivity & enthusiasm and inspire the people around you
• Youre always looking for a better way to do things and are naturally curious in everything you do and every conversation you have
• Youre able to stay grounded during more difficult and sensitive interactions always leading with empathy

What we do for you:

• Your artistry is celebrated your growth is championed and your impact is limitless
• Our studios are fully disposable and stocked with high-quality tools from top suppliers like Probodyart and Stiletto - prioritising safety precision and professionalism in every piercing
• Were a growing brand committed to continuous learning. We work to APP standards offer ongoing education for our Piercers and value your expertise as part of our ever-evolving journey

The Interview Process and Candidate Experience

1. Portfolio Approval - one of our Piercer Mentors will review your portfolio
2. Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better asking questions inspired by our three core values
3. Interview with Store Manager - a 30 min video call for you to meet your Store Manager and discuss your skill-set and experience for the role
4. In-Store Technical Interview - youll meet one of our Piercer Mentors for a Studio Set-Up & Piercing Demo

Feedback: Were committed to creating the best candidate experience we can for you. Youll receive feedback over the phone or email at every stage in the process once youve had an interview so that we can set you up for success and help fuel your growth.