SAP IS-U FICA Expert

Role: SAP IS-U/FICA Expert Resource

Duration: Long Term

Mostly Remote

The city has a requirement for an SAP IS-U/FICA resource that can provide functional and technical support for the Citys SAP-based utility billing customer service and finance operations. This position plays a key role in maintaining the integrity and performance of SAP IS-U modules supporting billing invoicing collections and customer financial management processes. The analyst collaborates with cross-functional teams to resolve complex issues implement process improvements and support ongoing service delivery for utility customers.

Key Responsibilities

New Services and Customer Support

Support business processes for new service setup service notifications and sales order creation.

Prepare customer estimates invoices and credit memos within SAP.

Configure and maintain variant materials and related service workflows.

Coordinate with customer service staff to ensure timely and accurate service activation and billing.

IS-U FICA (Contract Accounts Receivable and Payable)

Manage payment processing activities including payment lots payment runs and bank reconciliations.

Administer refunds returned payments and clarification cases.

Oversee dunning and collections processes in compliance with financial policies.

Maintain security deposit records and clearing control functionality.

Reconcile FICA and General Ledger balances identifying and resolving discrepancies.

IS-U Billing and Invoicing

Support collective account billing and invoicing activities.

Perform leak adjustment processing and unbilled revenue reporting.

Monitor and maintain accurate billing data to ensure financial accuracy and customer satisfaction.

Device Management & Enterprise Asset Management (EAM)

Manage technical master data related to meters and devices.

Generate and analyze CWA (Consumption Within Active Year) reports.

Perform notification and work order analysis for new service installations.

Workflow and Reporting

Support and optimize SAP workflows for refund processing and move-in/move-out activities.

Develop and maintain reports for operational and performance monitoring.

Desired Qualifications

Bachelors degree in Business Administration Information Systems Finance or a related field.

At least 10 years of progressively responsible experience supporting SAP IS-U or FICA modules preferably in a utilities or public-sector environment.

Experience with SAP payment processing dunning and reconciliation functions.

Strong analytical troubleshooting and documentation skills.

Experience with SAP S/4HANA Utilities or SAP Cloud solutions.

Knowledge of public-sector utility billing operations and customer financial processes.

Familiarity with business process design and system configuration best practices.

Address: 3400 State Route 35 Suite 9B Hazlet New Jersey 07730 USA