Application Support Consultant

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities

File Transfer Contact and Escalation Management

Build update and maintain contact and escalation details for all client jobs that send files.
Build update and maintain contact and escalation details for all custodian jobs that retrieve files.

Job Monitoring and Performance Management

Identify monitor and resolve any job running beyond 1 standard deviation from its average runtime in both Production and Test environments.
Identify monitor resolve and escalate failed jobs that are not related to File Transfer issues.
Identify monitor resolve and escalate long-running DLC reports.

User and Report Management

Renew user access for clients including resolving DLC report errors.
Ensure that all annually scheduled file push jobs execute correctly and as per schedule.

Client-Side File Transfer Operations

Maintain clear identification of client-side file push jobs within batch processes.
Enhance client-side file pull processes:
- Send a warning email if the file is not found on the first attempt.
- Send an error email if the file is not found after X retry attempts.
Improve client-side SFTP push processes:
- In case of push failure allow re-execution of the Push only (Data Delivery FTP Issues).

L2 / L3 Support (Development and Enhancement)

Provide user education implement controls and drive process improvements for frequently occurring job failures.
Customize existing batch site parameters and migrate processes to .NET where applicable.
Ensure Archer employees can view credentials and access within flow documentation.
Generate and maintain SFTP error reporting mechanisms.
Validate SFTP scripts and authorization configurations.
Update logic scripts that auto-fill help text (e.g. replace placeholder text like Expect with accurate contextual information).
Enable the Archer team and integration users to self-service file transfer issues through improved tools and automation.

Responsibilities File Transfer Contact and Escalation Management Build update and maintain contact and escalation details for all client jobs that send files. Build update and maintain contact and escalation details for all custodian jobs that retrieve files. Job Monitoring and Performance Managem...