Google CCAI (Dialogflow) Developer

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 29 days ago

Vacancies: 1 Vacancy

Job Summary

max 2 candidates with LinkedIn and photo ID.

Design develop and maintain Interactive Voice Response (IVR) systems using Googles CCaaS.
Good knowledge of Google Cloud Platform CCAI service Dialog flow CX and Agent Assist.
Experience in Telecom domain and processes.
Optimize IVR flows to improve customer satisfaction and reduce call handling time.
Integrate IVR systems with other Contact Center components such as CRM and telephony systems.
STRONG for backend integration
Experience with Dialogflows technical aspects (webhooks routing and backend development)
Conditional and intent-based routing in Dialogflow.
System and custom entities
Event handlers in Dialogflow CX
DTMF input for IVR agents and steps involved
Location Data Processing via Chatbot

max 2 candidates with LinkedIn and photo ID. Design develop and maintain Interactive Voice Response (IVR) systems using Googles CCaaS. Good knowledge of Google Cloud Platform CCAI service Dialog flow CX and Agent Assist. Experience in Telecom domain and processes. Optimize IVR flows to improve c...